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Job Description & How to Apply Below
Ontario, Canada time type:
Full time posted on:
Posted Todayjob requisition :
JR111055
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
** Role Overview:
** Drive measurable customer and revenue impact by leading services-led growth across strategic enterprise accounts. This role owns the end to end Professional Services sales motion, shaping how organizations adopt, modernize, and scale customer experience platforms through advisory, implementation, and AI-enabled transformation. You will influence account strategy, guide executive stakeholders on value realization, and position services as a critical lever for long term business outcomes.
Operating at the intersection of Sales, Customer Success, and Delivery, this role partners with senior leaders to align commercial priorities with customer transformation roadmaps. You will help customers unlock efficiency, elevate experiences, and accelerate time to value through automation, analytics, and AI-driven capabilities across the Genesys Cloud platform.
This is a high-visibility individual contributor role with direct ownership of pipeline creation, deal execution, and revenue attainment. Success requires navigating complex enterprise environments, aligning multi-stakeholder priorities, and driving services strategies that expand platform adoption and long term account growth.
You will gain exposure to enterprise transformation initiatives, influence platform-level strategy, and deepen expertise in AI-driven CX innovation, positioning you for continued growth in strategic sales leadership and customer transformation roles.
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* Key Responsibilities:
*** Own and drive Professional Services revenue across a defined portfolio of strategic accounts, aligning services strategy to customer business outcomes and revenue growth
* Build and expand a high-quality services pipeline by identifying, qualifying, and advancing opportunities tied to transformation initiatives and platform adoption
* Lead services sales engagements by positioning advisory, implementation, migration, and optimization offerings that improve customer experience and operational efficiency
* Design and deliver outcome-based proposals that clearly demonstrate ROI, including improvements in automation, analytics, and AI-driven CX performance
* Partner with Account Executives, Solution Consultants, and Delivery leaders to align account strategy, shape deal structures, and accelerate deal progression
* Influence executive stakeholders by advising on transformation roadmaps, AI adoption strategies, and governance models that drive long term value realization
* Navigate complex enterprise buying environments to negotiate and close multi-stakeholder Professional Services engagements
* Ensure alignment between sold services and delivery execution to drive customer satisfaction, retention, and expansion opportunities
* Identify and expand services footprint within existing accounts by introducing innovation, optimization, and AI enablement initiatives
* Monitor market trends and competitive dynamics to refine services positioning and strengthen account strategies
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* Required Qualifications:
*** 5 to 7 or more years of experience in SaaS or cloud software sales, with strong exposure to Professional Services sales motions
* Demonstrated success selling complex Professional Services engagements within enterprise technology environments
* Proven track record of owning…
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