Senior Solution Analyst – Automation

Position: Senior Solution Analyst – Intelligent Automation
JOB DESCRIPTION

About Citco
Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end‑to‑end solutions and exceptional service to meet our clients’ needs.

About The Team & Business Line
Intelligent Automation (IA) is a multidisciplinary team within the Transformation Office (TO), tasked with identifying, developing, and deploying automated solutions by leveraging a variety of emerging technologies. These technologies encompass Artificial Intelligence, Robotic Process Automation, Test Automation, Business Process Management, APIs, and Cloud Services.

Responsibilities
Your Role:  As a Senior Solutions Analyst within the Intelligent Automation (IA) team, you will collaborate with stakeholders to gather requirements, identify opportunities for improvement, and implement automated solutions for the Citco Group. You will work closely with process owners and business unit representatives to streamline and digitize operational processes, aiming to achieve efficiency and cost savings for Citco.

Evaluate business processes for potential transformation and automation opportunities

Gather, analyze, and document business requirements, user stories, and acceptance criteria

Collaborate with business SMEs and technical teams to evaluate solution feasibility

Develop wireframes, mockups, and low‑fidelity prototypes to visualize business requirements and workflows

Manage all project life cycle phases, from scoping and solution development to implementation

Organize and facilitate scrum activities, including stand‑ups, backlog grooming, sprint reviews, and retrospectives

Maintain and groom the product backlog to ensure priorities are clearly defined

Prepare and present project status updates to stakeholders and senior leadership

Establish best practices, templates, and governance guidelines for PoC and solution delivery

Work with Process Owners and Business Leads to roll out completed solutions

Create and distribute newsletters/marketing material highlighting team achievements, innovations, and project milestones

Occasionally perform weekend testing for releases, typically one or two per quarter

Key Competencies

Adaptability

Quality and Risk Management

Problem Solving

Communication

Teamwork

Drive for Results

Attention to Detail

Qualifications

About You:

Bachelor’s degree in Finance, Accounting, Economics, Mathematics, Computer Science, Information Systems, or related field

3+ years of experience working as a business analyst in an agile environment, preferably to deliver software/automation solutions

Exceptional communications skills, both written and oral

Ability to work independently

Able to gather functional/non‑functional requirements and translate user requests to technical specifications

Understanding of the benefits of Business Process Management, Machine Learning, and Intelligent Automation

Create and execute test plans in Dev/QA/UAT Environments

Design, evaluate, and monitor key metrics with business teams

Assets:
Advanced MS Excel Skills

Familiar with Visio and Draw.io

Familiar with Database Systems (SQL/No

SQL)

Experience working with prototyping tools such as Figma

Financial product knowledge and knowledge of Fund Administration

Knowledge of JIRA and Confluence

Certification on Business Analysis/Scrum Master

Our Benefits
Your well‑being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

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