Job Description & How to Apply Below
Get AI-powered advice on this job and more exclusive features.
Ensure compliance with ITIL processes, including Incident Management, Problem Management, Change Management, and Service Desk operations.
Conduct regular audits and reviews of ITIL processes to identify areas for improvement.
Collaborate with IT teams to implement and maintain ITIL best practices.
Develop and maintain documentation for ITIL compliance and procedures.
Provide training and support to IT staff on ITIL methodologies and compliance requirements.
Monitor and analyze IT service performance, ensuring adherence to ITIL standards.
Assist in the development and implementation of IT service strategies.
Ensure compliance with security and data protection policies.
Stay current with ITIL updates and industry best practices.
Qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field.
Minimum of 3-5 years of experience in IT service management and compliance.
ITIL Foundation certification is required; additional ITIL certifications are a plus.
Strong understanding of ITIL frameworks and compliance requirements.
Preferred Qualifications:
Experience with IT service management tools such as Service Now, BMC Remedy, or similar.
Knowledge of network and system administration.
Familiarity with cybersecurity principles and practices.
Certification in other IT service management frameworks (e.g., COBIT, ISO/IEC 20000).
We are committed to promoting an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process.
For a confidential request, simply send an email to your recruiter directly or to a to make arrangements. If you have any questions regarding accessible employment at FX Innovation, please email our human resources team at a
Seniority level Seniority level Mid-Senior level
Employment type
Employment type
Contract
Job function Job function Information Technology
Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at FX Innovation, a Bell Canada Company by 2x
Apply BELOW
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×