AI Systems Administrator

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a technically skilled, proactive, and detail-oriented AI Systems Administrator to support, maintain, and optimize the infrastructure powering our artificial intelligence and machine learning environments. This role ensures the reliability, scalability, and security of AI systems, models, and related data pipelines bridging the gap between technical operations and advanced AI innovation.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

System Management

• Oversee, configure, monitor AI and ML systems, servers, and cloud environments to ensure optimal performance and uptime.
• Manage GPU/CPU clusters and ensure efficient resource allocation for training and inference workloads.

Infrastructure Optimization

• Implement and maintain scalable infrastructure to support large language models (LLMs), data processing pipelines, and model deployment.
• Optimize system performance through tuning, automation, and proactive maintenance.

Security & Compliance

• Apply best practices for securing AI systems, ensuring data integrity, confidentiality and compliance with company and industry standards.
• Manage user access, permissions, and security configurations across AI platforms.

Deployment & Integration

• Support the deployment and integration of AI models and APIs into production environments.
• Collaborate with developers, data scientists, and prompt engineers to ensure seamless system functionality and workflow automation.

Monitoring & Troubleshooting

• Monitor system health, usage, and performance metrics; diagnose and resolve infrastructure or software issues.
• Maintain logs, conduct root cause analysis, and implement corrective actions to prevent recurrence.

Automation & Scripting

• Develop scripts and tools to automate system tasks, data transfers, and performance checks.
• Support CI/CD pipelines for AI model updates and system maintenance.

Documentation & Support

• Create and maintain detailed documentation of system configurations, procedures, and troubleshooting guides.
• Provide technical support to AI teams, ensuring smooth operation of all AI systems and tools.

Research & Continuous Improvement

• Stay up to date with advancements in AI infrastructure, cloud technologies, and MLOps practices.
• Recommend and implement improvements to enhance system reliability and scalability.

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Bachelor’s degree in Computer Science, Information Technology, Data Engineering
  , or a related field.
• 2+ years of experience in systems administration, Dev Ops, or infrastructure management (AI/ML environment experience preferred).
• Strong understanding of cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes).
• Experience with Linux/Unix administration, Python/Bash scripting, and automation tools (Terraform, Ansible, Jenkins).
• Familiarity with machine learning frameworks (Tensor Flow, PyTorch) and AI model deployment pipelines.
• Understanding of networking, security, and storage in distributed computing environments.
• Experience with GPU-based computing and performance optimization for AI workloads.
• Excellent problem-solving, troubleshooting, and documentation skills.
• Strong collaboration and communication abilities to work with cross-functional AI and engineering teams.

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks;

reach in any direction; raise or lower objects, move…