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NAM Tech Support Operations Lead Position

Job in Halifax, Nova Scotia, B0B, Canada
Listing for: GE-Vernova-
Full Time position
Listed on 2026-07-18
Job specializations:
  • IT/Tech
    IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Take a leading role at GE Vernova as the Operations Lead for NAM Customer Technical Support, focusing on process design and KPI reporting. Make an impact with your expertise in technical support operations.

As Operations Lead, you will be responsible for the operational backbone for PAC, CIC, and M&D product lines. You'll drive process improvements and ensure system functionalities align with support requirements. Your analytical skills will be pivotal in generating leadership-ready insights from operational data.

Key Responsibilities:

• Standardize and document case management workflows

• Identify and address process friction points

• Maintain operational documentation and training materials

• Create KPI reports for daily and monthly performance

• Liaise between Tech Support and functional teams

Requirements:

• Bachelor’s degree in Business, Operations, or equivalent

• 5+ years in technical support or operations roles

• Proven data extraction and reporting abilities

• Familiarity with Salesforce and SAP in operations

• Strong problem-solving and communication skills

Utilize your operational leadership skills to enhance customer technical support at GE Vernova.
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