Business Systems Analyst

Job Description

Posted Monday, July 20, 2026 at 4:00 AM

Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting‑edge technology to help Canadians become much more financially successful and secure.

At QFG, we combine human‑centric collaboration with AI‑driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work.

Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG.

What’s in it for you as an employee of QFG?

Health & wellbeing resources and programs

Paid vacation, personal, and sick days for work‑life balance

Competitive compensation and benefits packages

Work‑life balance in a hybrid environment with at least 3 days in office

Career growth and development opportunities

Opportunities to contribute to community causes

Work with diverse team members in an inclusive and collaborative environment

We’re looking for our next Business Systems Analyst. Could It Be You?

We're building something big and we need the right person to help us get there. As our next Business Analyst, you'll sit at the intersection of technology and business, driving the evolution of our contact center platforms and shaping the tools that our teams rely on every day.

If you're energized by solving complex problems, love translating ideas into action, and want to make a real impact on how we support our customers this is your opportunity.

In this role, you'll be a critical force behind our contact center technology ecosystem, including Genesys Cloud and Decagon, helping us deliver smarter, faster, and more connected experiences for both our agents and our clients.

In this role, responsibilities include but are not limited to:

Configuring and supporting the Genesys Cloud contact center platform, including routing, reporting, and administration, to ensure reliable and optimized operations across the team.

Partnering with technical teams on the implementation and optimization of AI‑powered support and agent tools, helping to unlock smarter, more efficient customer interactions.

Eliciting, capturing, and documenting detailed business and functional requirements from stakeholders across the organization, ensuring alignment between business goals and technology deliverables.

Creating and maintaining clear process flows, user stories, and workflow documentation that give engineering teams everything they need to build with precision and confidence.

Facilitating requirements workshops and stakeholder interviews, leading structured sessions that surface the right insights and drive consensus on priorities and outcomes.

Translating business requirements into technical specifications for engineering teams, serving as the interpretive layer between what stakeholders want and what developers build.

Assisting with sprint planning, backlog grooming, and delivery coordination alongside engineers, helping the team stay organized, focused, and on track throughout each sprint cycle.

Identifying gaps between current and future state processes and recommend practical, scalable solutions that move the business forward without unnecessary complexity.

Supporting user acceptance testing (UAT) and validation of delivered features, ensuring that every release meets the original business intent before it reaches production.

Maintaining living documentation and ensuring full traceability from requirements through to delivery, keeping a clear and current record of decisions, changes, and outcomes.

So are YOU our next Business Systems Analyst? You are if you…

Hold a post‑secondary degree or diploma in Business, Computer Science, Information Systems, or a related field — or bring equivalent…