Senior Product Manager, Identity & Risk Platforms

Senior Product Manager, Identity & Risk Platforms

North American Centre, 5700 Yonge St #210B, North York, ON M2M 4G3, Canada

Posted Monday, July 20, 2026 at 4:00 AM

Questrade Financial Group (QFG), through its companies – Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real‑estate services, financial services and more. We use cutting‑edge technology to help Canadians become much more financially successful and secure.

At QFG, we combine human‑centric collaboration with AI‑driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work.

Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG.

Health & wellbeing resources and programs

Paid vacation, personal, and sick days for work‑life balance

Competitive compensation and benefits packages

Work‑life balance in a hybrid environment with at least 3 days in office

Career growth and development opportunities

Opportunities to contribute to community causes

Work with diverse team members in an inclusive and collaborative environment

This job posting is for an existing vacancy.

The Senior Product Manager for Identity & Risk Platforms is a champion for building foundational, highly scalable infrastructure for the Quest Core ecosystem. You will lead program execution and manage the product roadmap for our Customer Experience and Identity Management Platform (Customer Identity Access Management, Notification Platform, Customer Risk Scores, and other components).

In this role, responsibilities include but are not limited to:

Security & Client Protection Advocate: Act as the first line of defense in product design. Ensure that all platform capabilities are built with a security‑first mindset to fiercely protect our clients, safeguarding their personal information and their money against emerging threats.

Modern Product Discovery & Delivery: Champion an "outcomes over outputs" approach. Utilize continuous discovery habits to deeply understand the friction points of internal developers and end‑users, ensuring the platform evolves based on qualitative insights and quantitative data.

Platform as a Product Strategy: Treat internal capabilities as tier‑1 products. Define and rigorously track key product metrics (adoption rates, time‑to‑integration) alongside engineering metrics (SLIs, SLOs, latency, error budgets) to drive data‑informed prioritization.

Program Execution & Roadmap Management: Lead the execution of the Fundamental Customer Capabilities program, empowering your cross‑functional team to solve hard problems rather than just building predetermined features.

Identity & Access Management (IAM) Strategy: Drive the roadmap for robust IAM systems governing authentication, fine‑grained authorization (RBAC, ABAC, PBAC), Single Sign‑On (SSO), identity federation, and comprehensive user lifecycle management (Joiner, Mover, Leaver). Champion Zero Trust Architecture and the Principle of Least Privilege.

Notification & Communication Infrastructure: Evolve the omni‑channel Customer Notification Platform (Email, SMS, Push, In‑App), focusing on routing logic, template management, user preference centers, and high‑throughput reliability.

Enterprise Document Strategy: Oversee the systems enabling secure document storage, generation, and retrieval, ensuring alignment with data residency rules, RBAC‑level access, and enterprise retention policies.

Requirements Definition: Translate complex technical constraints, security frameworks, and business strategies into detailed user stories and technical specifications for core microservices, API gateways, and token management…