Director of Customer Engagement at Questrade

Lead innovative customer engagement strategies at Questrade Financial Group as Director of Customer Engagement Platforms. This hybrid role focuses on transforming legacy systems into modern, modular architectures while ensuring optimal customer experiences.

In this key technological leadership position, you will oversee the entire lifecycle of critical engagement platforms, including Customer Relationship Management (CRM) and marketing automation systems. You will implement a multi-year modernization roadmap while managing a cross-functional team. Your expertise in agile delivery will shape vendor relationships to drive fiscal responsibility alongside operational excellence.

Key Responsibilities:

• Define technology roadmaps for platform modernization

• Oversee stability and performance of engagement platforms

• Scale agile frameworks within engineering teams

• Manage vendor contracts and financial optimization

• Foster collaboration with marketing and product departments

Requirements:

• Bachelor’s degree in Computer Science or related field

• 8+ years in technology leadership roles

• Experience with customer engagement technologies

• Proven track record in digital transformation projects

• Strong leadership in high-performing teams

Bring your expertise in customer engagement platforms and leadership to redefine financial services at Questrade.
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