More jobs:
Job Description & How to Apply Below
As we aim to accelerate growth in Canada, we are actively seeking an IT Specialist to support our growth in Halifax, NS.
About the Role
We are seeking an IT Specialist (Site Support) to play a key role in the launch and ongoing support of a new state‑of‑the‑art 3PL facility. This hands‑on role is ideal for a results‑driven IT professional who thrives in fast‑paced, operational environments and enjoys being the on‑site technology expert.
As the primary IT contact at the site, you will support daily warehouse and office operations, ensure technology readiness for go‑live, and collaborate closely with our regional and global IT teams to resolve issues, implement standard solutions, and support continuous improvement.
Key Responsibilities
Site Launch & Go‑Live Support
Support IT readiness for a new site launch, including device staging, system testing, and connectivity validation
Assist with user acceptance testing (UAT), cutover activities, and go‑live execution
Provide enhanced on‑site support during launch and post‑launch stabilization (hypercare)
Ensure timely provisioning of hardware, devices, and system access for new hires
Site‑Level IT Support
Provide first‑and second‑level support for hardware and software issues, including:
Desktops, laptops, thin clients
RF scanners, tablets, and mobile warehouse devices
Networked printers and label printers
Troubleshoot issues related to:
Warehouse Management Systems (WMS)
Transportation, yard, or labour management systems
Microsoft 365 applications
Support a 24x7 operational environment, with flexibility during peak periods or system events
Systems & Infrastructure
Install, configure, and maintain end‑user and warehouse IT equipment
Support local network infrastructure, including switches, cabling, and Wi‑Fi access points
Monitor system performance, identify risks, and elevate issues impacting operations
Support site expansions, automation installs, and equipment upgrades
Act as the local IT liaison between site leadership and regional/global IT teams
Escalate incidents and service requests using established IT service management processes
Support corporate initiatives such as software updates, cybersecurity controls, and system standardization
Security, Compliance & Documentation
Enforce IT security and access control policies
Support compliance with Canadian and Ontario requirements, including OHSA and data privacy standards (PIPEDA)
Maintain documentation related to incidents, assets, configurations, and resolutions
Identify recurring issues and recommend preventative solutions
Qualifications
Required
3–5 years of IT support experience, preferably in a warehouse, logistics, manufacturing, or industrial environment
Hands‑on experience supporting Windows‑based environments and Microsoft 365
Experience supporting RF scanners, printers, and other warehouse technology
Working knowledge of networking fundamentals (LAN/WAN, TCP/IP, Wi‑Fi)
Strong troubleshooting, communication, and customer service skills
Experience working with remote or centralized IT teams
Preferred
Experience supporting a 3PL or distribution centre site launch
Familiarity with WMS platforms (e.g., Manhattan, Blue Yonder, SAP, Körber)
Knowledge of ITIL‑based service management practices
CompTIA A+, Network+, or similar certifications
What We’re Looking For
A hands‑on, solutions‑oriented IT professional
Comfortable operating in a start‑up or launch environment
Strong collaborator who can communicate effectively with technical and non‑technical teams
Organized, adaptable, and proactive
Working Conditions
Combination of warehouse and office environment
Frequent walking, standing, and interaction with equipment
Evening or weekend support may be required during launch and peak operational periods
Why Join Us?
Be part of an exciting new site launch
Work in a fast‑growing national 3PL organization
Opportunity to make a direct impact on operational success
Collaborative, team‑oriented culture
Health Benefits:
effective as of hire date
Retirement Plan: effective as of hire date
#J-18808-Ljbffr
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×