Job Description & How to Apply Below
Bulletproof is an award‑winning IT, security, and compliance partner helping organizations operate with confidence. For more than 20 years, we’ve supported public and private sector organizations across North America and beyond with innovative, Microsoft‑powered solutions that reduce risk, modernize environments, and drive real business outcomes. What sets us apart is our ability to deliver from strategy to execution. Customers choose Bulletproof as their one partner across IT, security, compliance, and managed services—from 24/7 SOC operations and managed IT to cloud transformation, governance, and professional services.
Our impact is global, our work is industry‑recognized, and our focus is practical, flexible solutions that work in the real world. At Bulletproof, technology matters but people come first. Our vision is to serve, secure, and empower the world through people and technology, one customer at a time. When you join Bulletproof, you join a team that values ownership, innovation, and meaningful impact while giving you room to grow alongside leaders in the industry.
What We Have To Offer
Challenging Work – We love solving highly complex problems. Across our teams and in all roles, every employee is empowered to bring their best ideas forward and to jump in and solve the problems they're passionate about.
Great People – We are stronger together when we are open, honest, and above all, real. Every person is valued here and plays an important role in our shared success.
Global Impact – As a global team spanning continents, boundaries, and cultures, every day we are inspired by the impact our work has on our colleagues, our customers, our communities, and the world at large.
Diversity, Equity and Inclusion – We celebrate each other’s differences, continuously strive for equality and recognize that inclusion makes us stronger as individuals, a company and a global citizen.
Position Overview
The main function of the Product Fulfillment Coordinator (PFC) is to support and execute tasks related to order management based on customer requirements. They will work directly with vendors, mostly IT hardware suppliers, while working on schedule, plan, executing orders, and controlling the deliveries to our final client. The PFC will work closely with our Sales/Financial department and will keep meticulous records of all transactions.
Responsibilities
Monitor and process sales orders to ensure timely release to final customers.
Assist with the quoting and ordering of products (hardware & software) using online systems.
Process requests from both internal Bulletproof departments as well as external parties.
Process customer POs and provide customers with ETA’s on their orders.
Review product backorder report and close orders in the ordering system.
Create and submit Bulletproof POs.
Troubleshoot sales orders that do not release.
Prepare reports and follow up on backordered line items.
Monitor daily cycle count reports and follow up to document adjustments per inventory control audit procedures.
Prepare monthly cycle count summary.
Perform all other duties as required.
Required Education And Other Credentials
Degree or Diploma in Business, Information Technology or a related field of study, or equivalent.
Combination of education and/or experience.
Order Entry experience would be a strong asset.
Experience with product fulfilment, preferably with exposure to hardware products.
Strong knowledge of Microsoft Excel, Word, PowerPoint and Outlook.
Qualifications & Experience
Robust understanding of Bulletproof products, solutions, and services.
Experience with ticketing systems such as Zen Desk, Service Now, or BNJ, as well as with Remote Management and monitoring systems.
Good understanding of the operation of infrastructure assets including CISCO, Fortinet, Barracuda, O365/Azure, VMware, ITSM and other tools used in our environments is required.
Capacity to monitor and review IT system logs, server security, and special services on servers.
Proven ability to lead complex troubleshooting and know how and to whom to escalates situations.
Managing the use of support personnel to ensure customer programs are running…
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