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Job Description & How to Apply Below
Elevate your career with Crowd Strike as a Senior Technical Account Manager. Focus on cybersecurity solutions and provide dedicated support to our premium customers to ensure their success.
In this pivotal role at Crowd Strike, you will work closely with clients who rely on our advanced AI-native platform. Your responsibilities include onboarding customers, conducting health checks, and advocating for their needs internally. Success in this position requires strong technical problem-solving skills, customer service dedication, and a commitment to self-education in cybersecurity advancements.
Key Responsibilities:
• Serve as primary technical contact for premium support customers
• Onboard new customers on Crowd Strike platforms
• Ensure customer success with periodic health checks
• Develop and share best practices for client engagement
• Collaborate with internal teams to escalate customer issues
Requirements:
• Bachelor’s Degree or equivalent experience
• Experience with Windows Server Operating Systems
• Strong technical problem-solving and customer service skills
• Excellent verbal and written communication abilities
• Commitment to customer success and travel flexibility
Become a vital part of Crowd Strike's mission to transform cybersecurity and protect our customers' futures.
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Position Requirements
10+ Years
work experience
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