Directeur.trice des opérations des services linguistiques

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Directeur.trice des opérations des services linguistiques based in Canada.

This leadership role offers the opportunity to oversee a high-performing language services function within a dynamic and technology-driven environment.
You will lead teams of translation project specialists and proofreaders while optimizing processes, resources, and digital tools.
The position combines people leadership, operational excellence, and innovation to improve the delivery of multilingual services.
You will play a key role in advancing automation, AI‑powered translation solutions, and workflow optimization initiatives.
Working with internal stakeholders and external technology partners, you will drive strategic improvements that enhance efficiency and quality.
This is an opportunity for an experienced language services leader to shape the future of translation operations through collaboration, technology, and continuous improvement.

The Director of Language Services Operations is responsible for leading translation operations, managing teams, optimizing technology solutions, and ensuring the delivery of high-quality multilingual services. This role requires strong leadership, project management expertise, and the ability to drive innovation in a fast‑paced environment.

• Lead and mentor a team of translation project management specialists and proofreaders, ensuring effective workload management, resource allocation, and team development.
• Build and maintain a client‑focused culture by strengthening relationships with internal partners and stakeholders.
• Oversee the full lifecycle of language services technology, including solution evaluation, implementation, integrations, upgrades, and retirement of tools.
• Support digital transformation initiatives, including automation, AI‑assisted translation, and workflow optimization.
• Monitor emerging technologies and industry trends to ensure language operations remain innovative and efficient.
• Lead strategic initiatives and continuous improvement projects to enhance processes, tools, documentation, and service delivery.
• Manage complex translation projects requiring creative technological solutions while coordinating with internal teams, technology partners, and external service providers.
• Establish clear expectations, timelines, resource plans, and operational priorities for major initiatives.
• Collaborate with technology vendors to ensure the performance, security, and usability of language service platforms.
• Develop and deliver training sessions to help users maximize the value of translation tools, portals, and digital solutions.
• Provide expert support and troubleshooting for technology‑related issues affecting language operations.
• Oversee onboarding and off‑boarding processes to ensure team members have appropriate access, training, and documentation.
• Provide constructive feedback, encourage knowledge sharing, and promote continuous learning within the team.
• Apply strong risk awareness and sound judgment when making operational and technology‑related decisions.

The ideal candidate is an experienced language services professional with a strong background in translation operations, project management, technology adoption, and team leadership. You should combine linguistic expertise with operational skills and a passion for innovation.

• Bachelor’s or master’s degree in translation or a related field.
• Minimum of 5 years of experience managing translation services, preferably in a corporate environment.
• More than 7 years of experience managing translation projects.
• At least 10 years of professional experience in the translation industry.
• Native‑level written and spoken proficiency in Canadian English and Canadian/French Quebec French.
• Working knowledge of Latin American Spanish is considered an asset.
• Strong expertise with computer‑assisted translation (CAT) tools, translation management technologies, Microsoft Office, Adobe, Workfront, and related platforms.
• Advanced understanding of translation project management technologies and digital…