Senior Customer Success Manager at Toast

Shape customer satisfaction with Toast as a Senior Customer Success Manager in Ontario, Canada. Drive retention and growth while acting as a trusted advisor in a dynamic environment.

In this senior role, you will become the primary point of contact for a diverse range of customers, including high-complexity and mid-market accounts. You are expected to utilize your skills in consultative engagement, Salesforce management, and product expertise to foster strong customer relationships while analyzing usage data for better engagement. Your efforts will focus on enhancing annual recurring revenue through strategic partnerships.

Key Responsibilities:

• Build relationships and serve as a strategic partner for customers

• Retain SaaS revenue through tailored recommendations

• Drive activation and adoption of Toast products

• Facilitate demos to maximize customer value

• Partner with internal teams to resolve escalations

Requirements:

• Located in Ontario, Canada

• 6+ years in account management

• Exceptional communication and presentation skills

• Proven track record of exceeding retention goals

• Strong technical proficiency in software platforms

Utilize your experience to foster growth and customer satisfaction with Toast's innovative technology solutions.
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