Senior End-User Computing Engineer HCLTech

Join HCLTech as a Senior PCaaS Onsite Engineer, offering crucial end-user computing support for seamless tech operations. This role emphasizes your skills in device management, incident resolution, and effective vendor coordination.

The Senior Engineer will navigate the complexities of PC/laptop lifecycle management while maintaining asset accuracy within HCLTech's operational framework. You will be pivotal in ensuring reliable computing services at various client locations, focusing on compliance and stakeholder satisfaction. Your hands-on approach will make a meaningful impact.

Key Responsibilities:

• Manage lifecycle activities for PCs/laptops

• Maintain accurate asset records and reports

• Execute OS imaging and software installations

• Address onsite hardware and software issues effectively

• Collaborate with vendors for escalation and support

Requirements:

• Solid experience in desktop support and troubleshooting

• Familiarity with ITSM, Autopilot, and asset management

• Excellent communication and customer service skills

• Independent work capability in diverse environments

• Prioritize tasks to support global delivery operations

Contribute your technical skills and customer-centric approach to HCLTech's innovative service delivery.
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