Staff Engineering Technical Writer

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Password is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
About 1

Password At 1

Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market‑leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today.

As one of the most loved brands in cybersecurity, we take a human‑centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1

Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast‑paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

The Staff Engineering Technical Writer will work alongside the existing customer success and PMM teams to build an education strategy that leverages these industry changes to support awareness and adoption of 1

Password's developer tools, by creating AI and generative‑search‑optimized content, tutorials, technical blogs, and other technical assets. This role will report to the Director of Developer Relations. You will work alongside the current technical writing team to help 1

Password create content that AI surfaces, and that addresses real human concerns and technical education needs, and disseminate that content across the organization. This is a remote opportunity within Canada and the US.

• Experience:
  
  7+ years of technical content experience delivering documentation, tutorials, and technical marketing materials for Dev Ops tools, CLIs, or programming languages.
• User perspective: A strong user perspective, informed by product testing and usage, that helps identify content needs and product rough edges.
• Data driven choices:
  Experience using web metrics data to optimize documentation, evaluate content strategy, identify content gaps, drive traffic, and generate engagement.
• Cross functional collaboration:
  Experience collaborating with technical product marketing, social teams, customer support, SMEs, Comms, and brand to produce an externally coherent picture of a product’s technical capabilities and use cases.
• Platform
  
  Collaboration:
  
  Proven collaborations with the teams building the content platform to improve performance, usability, searchability, and AI compatibility.
• Enablement:
  Experience enabling engineering and product teams to create strong documentation and other types of technical content using training, tools, standards, automation.

• Architect content navigation structures and content sets that support users of all experience levels with specific technical problems they are trying to solve.
• Author content by testing workflows directly in context and describing the steps that enable those workflows, converting existing content for new audiences, and by working with SMEs or other stakeholders.
• Engage with the community and internal stakeholders to improve content across 1
  
  Password's content channels and fill gaps through authoring or curation.
• Optimize content and web for AI discoverability in collaboration with the owners of the web platform. Help users find answers in the places they naturally look, via Google agent mode, AI assisted IDEs, and other interfaces.
• Enable people from across the 1
  
  Password community to create great content using templates, skills, toolkits, style guides, training, and feedback. Raise the bar for written content across the organization.
• Socialize content across marketing, customer success, social, and field teams to get it the…