Bilingual Technical Customer Support

Permanent | Power Staffing Solutions | Canada

Posted On 07/27/2026

Consulting

City M2J

State/Province Ontario

M2J

Position Overview

The successful candidate will support customers by resolving technical issues, monitoring systems, assisting with onboarding activities, and collaborating with

internal teams to ensure a high-quality client experience.

This role is ideal for someone who is proactive, analytical, customer-focused, and comfortable managing multiple priorities in a dynamic environment.

Job Responsibilities

• Respond to customer support inquiries and troubleshoot technical issues in a timely and professional manner
• Monitor client systems, connected devices, and platform performance to identify and resolve service disruptions
• Maintain accurate documentation of incidents, resolutions, and support activities within the ticketing system
• Escalate complex issues to internal teams and third-party vendors when required
• Provide regular updates and communicate effectively with customers regarding issue status and next steps
• Generate reports related to uptime, support trends, and customer activity
• Collaborate cross-functionally with operations, technical, and customer success teams
• Support customer onboarding and assist with platform adoption initiatives
• Deliver a high level of customer service while managing challenging situations professionally
• Participate in after-hours or on-call support coverage as needed

Job Qualifications

• Minimum 1+ year of experience in technical support, help desk, or end-user support
• Hands-on experience supporting:
• PC hardware and peripherals
• LAN/Wi-Fi networks
• Microsoft Office applications
• Remote users
• Familiarity with Microsoft Servers, Chrome OS/Chromium environments, and basic firewall/networking concepts
• Strong troubleshooting and critical thinking abilities
• Excellent verbal and written communication skills
• Highly organized with strong attention to detail
• Ability to adapt quickly and work independently in a fast-paced setting
• Post secondary education in Computer Science, Engineering, IT, or a related field is considered an asset
• Fluency in both English and French (spoken and written) is required

What’s Offered

• Competitive compensation package
• Health and dental benefits
• Flexible work environment
• Training and professional development opportunities
• Collaborative and supportive team culture
• Company events and team activities
• Long-term growth potential within a scaling organization