Onsite Field Support Engineer

Join Cognizant as a hands-on Field Support Engineer in Halifax, NS, offering onsite and remote technical support for various devices and Microsoft 365 services. Deliver exceptional customer service and manage endpoint compliance every day.

This role focuses on L1/L2 support for desktop and mobile devices, requiring strong troubleshooting skills and effective communication to resolve issues for office and remote users. You will work on deployment, maintenance, and support of Microsoft Intune environments along with cloud services management. Your expertise will help ensure operational continuity and customer satisfaction across user technology environments.

Key Responsibilities:

• Provide technical support for desktops, laptops, and mobile devices

• Diagnose hardware and software issues efficiently

• Perform installations, relocations, and upgrades of devices

• Deliver white-glove support to VIP and executive users

• Maintain IT asset inventory and manage lifecycle

Requirements:

• 4+ years in Field Services or Desktop Support

• Proficient in Microsoft Intune and SCCM environments

• Strong knowledge of Azure services and Microsoft 365

• Excellent problem-solving and customer communication skills

• Willingness to travel locally for onsite support

Make a significant impact by enhancing user experiences and maintaining technology standards for Cognizant's clients in Halifax.
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