IT Administrator for Service Excellence

Elevate your IT career as an IT Administrator with IMP Solutions in Halifax, Nova Scotia. Leverage your technical skills in server, network, and cloud environments to provide exceptional client support.

As part of IMP Solutions' Managed Services team, this role requires hands-on expertise to maintain and support client IT environments. Candidates will facilitate excellent customer service by managing alerts and resolving end-user issues promptly. With a commitment to service excellence, we seek someone who proactively addresses technical challenges.

Key Responsibilities:

• Monitor alerts and manage end-user issues effectively

• Serve as escalation point for front-line technical support

• Document and categorize incidents in the ticketing system

• Troubleshoot hardware, software, and networking issues

• Administer server functions including Active Directory and backups

Requirements:

• Three years of experience in Service Desk support

• Post-secondary education in Computer Science

• Strong understanding of network and operating systems

• Excellent communication and problem-solving skills

• Detail-oriented with strong organization abilities

This role is designed for dedicated individuals ready to contribute to IMP Solutions' mission of delivering top-tier IT services.
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