Job Description & How to Apply Below
Department:
Cyber Security & Digital Solutions
Location:
HALIFAX
Type of Employment:
Term
Union Status: Exclusion - Non Union - NSPG
Closing Date: 16-Sep-26 (Applications are accepted until 11:59 PM Atlantic Time)
About Us
At CSDS , we prioritize people —both within our team and in the communities we serve. Our mission is to redefine how Nova Scotians engage with government by creating accessible, reliable digital solutions centered around user needs.
In today’s tech-driven world, CSDS empowers government departments with essential digital solutions to meet Nova Scotians’ expectations. As a trusted partner across government, we enable departments to fulfill their mandates with secure, user-friendly services. From healthcare and education to public safety, we collaborate to transform how services are designed and delivered.
We don’t just implement technology; we modernize outdated systems and reimagine processes. Our agile, data-driven approach ensures that digital services are both efficient and adaptable to Nova Scotia’s evolving needs.
Joining CSDS means contributing to work that makes a real difference. From providing vital tech support to healthcare professionals to strengthening cybersecurity and developing scalable digital platforms, you’ll play a key role in building a more inclusive, responsive government for Nova Scotians.
Together, we’re setting new standards for digital public service, delivering resilient solutions that meet today’s needs—and anticipate tomorrow’s challenges.
About Our Opportunity
We are looking to transform the way we serve our government and healthcare partners and citizens by finding the right person to be our Manager, User Support Services . In this role, you will lead a team of front-line technical professionals supporting the delivery of modern digital experiences to users in Government and Healthcare in a 24/7operational environment. You will lead a team that supports our partners in our Halifax office using remote tools.
Do you excel at leading a team that delivers excellent service to partners? Are you a natural motivator wh oembraces dynamic challenges? Do you thrive in a fast-paced environment? Do you enjoy planning and implementing projects focused on continual service improvement? If you answered yes to these questions, we have an exciting opportunity for you to explore.
Who We're Looking For
You are passionate about enhancing people's service experience and have a strong drive leading a team to resolve complex technical problems and requests through various channels such as phone, email, and our ticketing system. You excel in providing oversight to our front-line support in a 24/7 environment for critical services and take pride in working as part of a team. You always strive to go above and beyond in delivering exceptional user experiences.
You thrive on providing excellent support to partners.
You embody our values of respect, integrity, diversity, accountability, and the public good. Your passion for service excellence is evident, and you actively advocate for and emphasize the importance of people, teams, diversity, and a strong organizational culture.
You have a proven track record of using due diligence and data-driven approaches to solve problems, demonstrate objectivity and professionalism, bring a positive and can-do attitude, take ownership of activities, and communicate progress and outcomes proactively and effectively.
Key Responsibilities
Managing a team of partner-focused employees in the delivery of high-quality, secure digital services to our partners at the IWK, Nova Scotia Health, and the Government.
Ensuring the team meets service objectives.
Ensuring that the team follows all operational processes related to incident management, service request fulfillment, configuration change management, asset management, and problem management.
Promoting a culture of trust, teamwork, and psychological safety.
Working with various stakeholders across Government and Healthcare to build collaborative relationships and find new ways to innovate.
Keeping a strong focus on delivery priorities, being accountable for…
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