Salesforce Service Cloud Business Analyst
Listed on 2026-09-29
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IT/Tech
Business Systems & Technology Analysis, CRM Systems & Management, IT Business Analyst, Data Analyst -
Business
Business Systems & Technology Analysis, CRM Systems & Management, Data Analyst
Manulife Financial in Canada is seeking a seasoned business analyst to join the Canadian Segment Operations Excellence Team. You will design and configure Salesforce Service Cloud solutions, document user stories and acceptance criteria, and collaborate with IT partners to ensure successful delivery.
The role focuses on process improvement, KPIs, testing, and coaching junior analysts, with strong emphasis on data models, flows, and case management to support contact center operations.
The Salesforce Service Cloud Business Analyst role at Manulife Financial is now open for applications in Halifax, Halifax County, Canada.
The following role is for a Salesforce Service Cloud Business Analyst with Manulife Financial.
Our organisation is growing, and we are hiring a Salesforce Service Cloud Business Analyst in Halifax, Halifax County, Canada.
This role is for the Salesforce Service Cloud Business Analyst role at Manulife Financial.
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