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Salesforce Service Cloud Business Analyst

Job in Halifax, Nova Scotia, Canada
Listing for: Manulife Financial
Full Time position
Listed on 2026-09-29
Job specializations:
  • IT/Tech
    Business Systems & Technology Analysis, CRM Systems & Management, IT Business Analyst, Data Analyst
  • Business
    Business Systems & Technology Analysis, CRM Systems & Management, Data Analyst
Salary/Wage Range or Industry Benchmark: 66000 - 110000 CAD Yearly CAD 66000.00 110000.00 YEAR
Job Description & How to Apply Below

Manulife Financial in Canada is seeking a seasoned business analyst to join the Canadian Segment Operations Excellence Team. You will design and configure Salesforce Service Cloud solutions, document user stories and acceptance criteria, and collaborate with IT partners to ensure successful delivery.

The role focuses on process improvement, KPIs, testing, and coaching junior analysts, with strong emphasis on data models, flows, and case management to support contact center operations.

The Salesforce Service Cloud Business Analyst role at Manulife Financial is now open for applications in Halifax, Halifax County, Canada.

The following role is for a Salesforce Service Cloud Business Analyst with Manulife Financial.

Our organisation is growing, and we are hiring a Salesforce Service Cloud Business Analyst in Halifax, Halifax County, Canada.

This role is for the Salesforce Service Cloud Business Analyst role at Manulife Financial.

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