Technical Support Analyst at BeyondTrust
Job Description & How to Apply Below
Join Beyond Trust as a dedicated Service Desk Analyst, responsible for assisting end users with both in-person and remote technical support. You will manage IT equipment, ensure the functionality of network devices, and coordinate with third-party vendors for maintenance. This role provides the opportunity to communicate technical issues clearly and efficiently to diverse users, whilst promoting a user-friendly environment.
Key Responsibilities:
• Log and track incidents in the ticketing system
• Provide timely technical support to end users
• Maintain IT equipment inventory in the office
• Monitor IT systems for proactive risk management
• Conduct training sessions for new employees
Requirements:
• Bachelor's degree in Computer Science or IT
• Proven experience in technical support roles
• Strong knowledge of IT equipment and asset management
• Familiarity with Service Now and incident management
• Excellent communication skills for user interaction
Become part of Beyond Trust’s mission to create a safer digital world and empower users with effective IT support.
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