Monitoring & Observability Engineer

Halifax (Hybrid-2 days in office)

Our client a dynamic Information Technology services company that partners with leading global organizations to deliver innovative, high-quality IT solutions is looking for a Monitoring & Observability Engineer to lead the development and continuous improvement of their organization-wide monitoring and observability capability.

You will establish monitoring standards, improve service visibility, and lead the migration from Icinga Grafana and Prometheus to Logic Monitor.

Working across infrastructure, network, application, security, and service management teams, you will ensure that monitoring is reliable, alerts are actionable, and operational information is meaningful to engineers, the Service Desk, management, and customers.

• Lead the technical migration to Logic Monitor, including monitoring checks, metrics, alerts, dashboards, and the retirement of legacy tools.
• Define and implement organization-wide monitoring, alerting, dashboard, and observability standards.
• Improve monitoring coverage across infrastructure, applications, networks, storage, databases, and critical services.
• Design and optimise dashboards for engineering teams, the Service Desk, management, and customers.
• Reduce alert noise through effective threshold tuning, event correlation, alert ownership, and escalation processes.
• Develop service health monitoring, dependency mapping, availability reporting, and performance and capacity monitoring.
• Integrate monitoring with ITSM, notification, automation, and AI Operations platforms.
• Establish monitoring KPIs, including coverage, alert quality, Mean Time to Detect (MTTD), and service availability.
• Embed monitoring requirements into service design, project delivery, and operational transition.
• Provide technical leadership, documentation, training, and continuous improvement across Infrastructure & Services.

• Significant experience with enterprise monitoring and observability platforms.
• Strong experience with Logic Monitor or an equivalent enterprise monitoring solution.
• Hands-on experience with Icinga, Prometheus, and Grafana.
• Strong understanding of infrastructure and application monitoring, metrics, logs, events, and service health.
• Experience designing dashboards, alerting standards, thresholds, and escalation processes.
• Knowledge of SNMP, REST APIs, syslog, and monitoring integrations.
• Experience with scripting and automation using Python, Power Shell, or Bash.
• Understanding of ITSM processes, incident management, problem management, and change management.
• Strong analytical, troubleshooting, communication, and stakeholder management skills.
• Experience with Open Telemetry, APM, Kubernetes, and cloud or virtualisation monitoring.
• Familiarity with Ansible, HALO ITSM, Splunk, or ELK/Open Search.
• Experience with AIOps, anomaly detection, event correlation, and automated remediation.
• Relevant monitoring platform certifications.

This is a fantastic opportunity to join a growing team. The company offers a competitive compensation package, medical & health benefits and RRSP matching.