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Job Description & How to Apply Below
As a Customer Support Advocate, you will become a Service Titan subject matter expert. You will develop workflows, investigate cases, and provide technical solutions directly to customers. The work emphasizes troubleshooting, communication, and customer-focused problem solving across support channels.
Key Responsibilities:
Assist customers with software questions through multiple support channels
Develop creative workflows addressing customer needs
Use Salesforce Support Console and internal chatbot resources
Test solutions and prevent unnecessary escalations
Resolve technical cases with quality and speed
Requirements:
Bachelor’s degree preferred or equivalent technical support experience
Strong troubleshooting, critical thinking, and problem-solving abilities
Excellent written and verbal communication skills
Ability to master complex software independently
Basic SIP, RTP, and call flow understanding preferred
Apply technical troubleshooting, customer communication, and software expertise while supporting Service Titan customers through complex issues.
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