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Job Description & How to Apply Below
Lead major incident response for Bell Business Markets in a hybrid Canadian position, using technical guidance and customer-focused service management.
As an Operations Service Desk Problem/Incident Manager, you support Managed Services customers during Day 2 activities. You manage customer-related problems and incidents across enterprise services, including networks, voice, security, and applications. Your work helps maintain service assurance and customer satisfaction through coordinated, end-to-end issue management.
Key Responsibilities:
Act as escalation contact for customer service assurance issues
Lead major incidents through their lifecycle to resolution
Provide leadership and technical guidance during conference calls
Coordinate communications among teams, partners, and suppliers
Produce and review timely post mortem reports
Requirements:
In-depth telecommunications industry knowledge
Knowledge of data centers, LAN/WAN, VoIP, and security solutions
Strong analytical and deductive reasoning capabilities
Proven customer service skills and quality focus
Advanced knowledge of Bell Business Markets products and services
Apply incident leadership, telecommunications expertise, and customer service skills to support Bell Business Markets and enterprise customers.
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