Port of Entry; POE) Program ; On call

Position: Port of Entry (POE) Program Staff (On call)
Title:

Port of Entry (POE) Program Staff

Location:

Halifax Stanfield International Airport
Position Status:  Casual;
On call, as needed
Compensation:  $27.00 per hour

There is potential inside all of us – we all have it in us to shine.

Every charity exists to help solve a problem – our charity exists to help solve many problems, from childcare shortages, social isolation, mental health issues, access to wellness, and more. Today, our network is spread across 100+ program locations in HRM and the province, meeting the most urgent needs of our communities in mental health supports, accessible childcare, supporting an increasing immigrant population, safe spaces for youth to grow and lead, helping to navigate a precarious labour market, delivering wellness programming for all, and creating community for isolated older adults.

We give people the tools, encouragement, and safe space to discover their inner strength. When they know someone’s in their corner, with unconditional support, they realize they can do more than they thought possible. It’s your support, expertise, and guidance that helps people ignite their full potential and shape our neighbourhoods into vibrant and healthy communities.

With us at their side, they can Shine On.

About

The Role
The On-call POE Program Staff plays a vital role in the planning, implementation, and delivery of services that support and empower refugee arrivals during their initial reception at the airport. This position is responsible for the seamless delivery of essential arrival services in collaboration with multiple stakeholders, including federal and local government agencies, airport authorities, transportation providers, hotels and resettlement organizations.

Under the direction of the POE Program Coordinator, the staff provides direct, on-site support to refugee individuals and families during their arrival process. Responsibilities include assessing immediate needs, offering logistical assistance, facilitating emergency responses when necessary, and ensuring thorough documentation and communication. Whether clients are resettling locally or traveling onward, this role plays a critical part in ensuring a safe, smooth transition and delivering a trauma-informed, welcoming, and culturally sensitive reception experience.

In This Role, You Will

Liaise with government agencies, airport staff, transportation providers, and resettlement organizations to support arrivals

Provide immediate, on-site support to refugees during their airport transition, including logistical assistance, basic needs support, and navigation guidance

Respond promptly and effectively to emergencies or unexpected challenges that arise during the arrival process

Collaborate with internal and external partners to ensure a seamless hand-off to local or regional resettlement teams

Assist with documentation, transportation arrangements (i.e ground, flights), interpretation, hotels and other logistical requirements as needed

Foster a welcoming, inclusive, and trauma-informed environment for all arriving individuals and families

Maintain accurate records and timely communicate relevant arrival details with the coordinator and other stakeholders

Exhibit flexibility in scheduling and task management, given the variable nature of arrival times and volumes

Qualifications

Previous experience in refugee resettlement, crisis response, social services, airport operations, or a related field is strongly preferred

Demonstrated ability to work in a fast-paced, high-pressure, and multicultural environment

Problem-solving skills, resourcefulness, and sound judgment in responding to emergencies or evolving circumstances

Ability to work independently as well as part of a team

Availability for flexible, on-call shifts,…