Parts & Service Coordinator

Position:
Parts & Service Coordinator

Location:

Halifax, NS Type:
Full-Time, Permanent Pay: $22.00- $24.00/hr (based on experience)  At Battlefield Equipment Rentals we don’t just rent out top-tier industrial equipment, we empower our team to grow, thrive, and make a real impact in local communities every day. As part of the Toromont Industries Ltd. family, we’re proud to be Canada’s leading industrial equipment rental company and you can find our equipment powering projects on jobsites across Canada!

If you want a career with purpose, a team that has your back, and a company that invests in your success.
As a key member of the Service team, the Parts & Service Coordinator plays a critical role in keeping equipment running, technicians supported, and customers informed while also contributing to daily branch operations.
What You’ll Be Doing   Deliver exceptional customer service through phone, email, and in-person interactions.
Act as the primary liaison between customers, technicians, and internal teams to ensure clear communication and timely follow-up.
Prepare and provide repair and service quotes.
Create and manage work orders for internal and customer equipment ensuring parts are allocated accurately to the appropriate machines and jobs.
Order, allocate, and track parts to the appropriate equipment and work orders as needed to support timely repairs.
Monitor outstanding parts orders and follow up as required.
Run daily reports to support service and parts operations.
Submit and track warranty claims while maintaining accurate records within company systems.
Monitor and maintain parts inventory, rental equipment, and saleable goods, including restocking shelves and updating tracking tools.
Oversee the repair process from intake through completion, working cross-functionally to support efficient service delivery.
Provide administrative, invoicing, and warranty support ensuring pricing, information accuracy, and proper documentation.
Facilitate customer walk-ins and calls, including sourcing equipment and supplies, coordinating deliveries, and securing transportation.
Prepare and ensure all deliveries are organized for the following day.
Assist with loading and unloading customer pick-ups and deliveries when required.
Open and close the branch as needed and complete daily closing requirements, including invoice checks and fund balancing.
Invoice parts orders and service orders as required.
Work cross-functionally with other departments to ensure timely repairs and service delivery
Collaborate seamlessly with your colleagues to create a supportive and efficient work environment.
Follow all workplace safety protocols and environmentally sound practices, making sure everyone stays safe.
What We Have to Offer   Company pension
Extended health, dental, and vision care
Life and disability insurance
Safety shoe reimbursement and custom insoles
Travel Insurance
Employee stock purchase plan
Employee assistance program & counselling support
Why You’ll Love Working Here   People-first culture:  We believe in supporting each other, celebrating wins, and growing together.
Safety-first culture:  Safety is a core value at our organization, and we ensure that our employees receive the training they need to do each job safely.
Career growth:  We promote from within and support your development every step of the way with training, mentorship, and opportunities to advance.
Team spirit:  You’ll join a tight-knit crew that works hard, has fun, and always has your back.
Stability & strength  :
As a trusted and proud Canadian company, we offer long-term security and opportunity.
Purpose-driven work:  You’ll help build the communities around you!
What We're Looking For    Computer

Skills:

Proficiency in Microsoft Office (Outlook, Word, and…