Director, Program; Student Assistance
Job in
Halifax, Nova Scotia, Canada
Listing for:
Government of Nova Scotia
Full Time, Apprenticeship/Internship
position
Listed on 2025-12-27
Job specializations:
Job Description & How to Apply Below
Position: Director, Program (Student Assistance)
About Us
The mission of the Department of Advanced Education is to lead the Province’s advanced education sector through change and evolution to become a modern, responsive, strategically integrated system. Our goal is to align government departments, agencies, public and private sectors behind a common agenda to develop and promote strategic advanced education programming, infrastructure development, innovation, research, entrepreneurship, as well as social and sustainable growth and development through targeted investments.
About Our Opportunity
Reporting to the Executive Director of Service Delivery and Operations, the Director manages the administration of federal and provincial student loan and grant programs, which are needs-based funding programs that assist post-secondary students with financial barriers who would otherwise not be able to participate in post-secondary education.
The division assesses over 27,000 applications each year and facilitates the disbursement of approximately $300M in loan and grant assistance to residents of Nova Scotia. The Director guides and directs a team of 18 individuals who administer the program and who provide related services
to applicants and borrowers, such as a contact center and financial aid counseling. In addition, the Director manages aspects of technology that enables services delivery within the division.
The Director and their team are also highly connected to the Portfolio Management division and the Post-Secondary Accessibility Services division, as they mutually support a suite of highly integrated program offerings for post-secondary student borrowers.
Primary Accountabilities
The efficient and effective delivery of the Canada Student Financial Assistance Program and the Nova Scotia Student Assistance Program, which receives and assesses approximately 27,000+ applications annually.Directing effective operational services and related technology and online systems to manage large volumes of student applications, timely service delivery, and ensure fair and transparent decisions, including providing direction the NS Student Aid Appeal Committee under the Nova Scotia Student Aid Act.Developing the implementing procedures and communication tools and strategies for new or changing program policy initiatives for students, post-secondary institutions, and the public. They are responsible for the integration of all new program initiatives both federal and provincial, and other related strategic initiatives. This includes managing technology system changes that are used to deliver services and to implement and assess federal and provincial loan and grant criteria.Developing or updating policies and programs that consider risk management, social, economic and labor market needs, changing post-secondary environments, and government objectives and budgetary impacts.Developing budget forecasts, participating in the Branch’s annual budget planning process.Conducting audits, evaluations, and assessments to ensure continuous improvements and process efficiencies are in place.Conducting research into emerging trends in programming for post-secondary students, current policy directions and best practices in other jurisdictions.Participating in working groups, consultations and planning sessions.Representing the Province's interests in federal/provincial/territorial forums.Advising the Executive Director of issues and providing guidance on new initiatives that relate to grants, federal jurisdictional improvements, and improvements across the country that could be implemented by the province.Ensuring the effective management of human and financial resources by setting and evaluating staff performance targets, promoting diversity and a healthy workplace, demonstrating the leadership competencies, respecting corporate human resources practices, promoting teamwork and individual development, maintaining internal communication.Qualifications and Experience
To be considered for this opportunity, you must hold a bachelor's degree in a related field of study and have substantial experience in leading and overseeing the administration of funding programs that provide…
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