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Job Description & How to Apply Below
Shape colleague experiences through human-centred design and AI transformation in a hybrid Senior Manager position based in Leeds, Bristol or Halifax.
As Senior Manager – Colleague Experience & Innovation at Lloyds Banking Group, you will improve People services across the colleague lifecycle. You will apply systems thinking, journey mapping, service blueprints and operating-model design. The work connects colleague needs with processes, data, technology and governance, while bringing multidisciplinary teams together.
Key Responsibilities:
Lead end-to-end service and operating model design
Design improved colleague journeys and future-state services
Shape agentic service design and human-AI interactions
Connect data, knowledge and technology architecture
Build service-design capability through coaching
Requirements:
Strong human-centred design and systems-thinking experience
Experience optimising end-to-end colleague or customer experiences
Experience applying AI and agentic capabilities to services
Strong facilitation and influencing skills
Experience leading complex transformation activity
Bring service design, AI literacy and strategic influencing skills to Lloyds Banking Group’s colleague experience transformation.
Position Requirements
10+ Years
work experience
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