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Job Description & How to Apply Below
Shape colleague experiences through human-centred design and AI transformation in a hybrid Senior Manager position based in Leeds, Bristol or Halifax.
As Senior Manager – Colleague Experience & Innovation at Lloyds Banking Group, you will improve People services across the colleague lifecycle. You will apply systems thinking, journey mapping, service blueprints and operating-model design. The work connects colleague needs with processes, data, technology and governance, while bringing multidisciplinary teams together.
Key Responsibilities:- Lead end-to-end service and operating model design
- Design improved colleague journeys and future-state services
- Shape agentic service design and human-AI interactions
- Connect data, knowledge and technology architecture
- Build service-design capability through coaching
- Strong human-centred design and systems-thinking experience
- Experience optimising end-to-end colleague or customer experiences
- Experience applying AI and agentic capabilities to services
- Strong facilitation and influencing skills
- Experience leading complex transformation activity
Bring service design, AI literacy and strategic influencing skills to Lloyds Banking Group’s colleague experience transformation.
Position Requirements
10+ Years
work experience
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