Service Manager

UpAuto Group is looking for a Service Manager !

Are you a dynamic leader with a passion for the automotive industry and a track record of driving operational excellence? We are seeking a high-performing, results-driven Service Manager to lead our busy dealership service department. In this key leadership role, you will oversee the daily fixed operations, maximize department profitability, mentor a talented team of technicians and advisors, and ensure our customers receive an exceptional service experience.

If you thrive in a fast-paced environment and have a strategic approach to business growth, we want to hear from you.

• Department Leadership: Plan, direct, and evaluate the daily operations of the automotive service drive and repair shop.
• Team Management: Hire, train, coach, and motivate service advisors, technicians, apprentices, and support staff.
• Financial Oversight: Manage the department budget, analyze financial statements, review daily operating reports, and forecast monthly revenue goals.
• Performance Metrics: Monitor key performance indicators (KPIs) including Hours per Repair Order (RO), Effective Labor Rate (ELR), technician efficiency, and parts gross profit.
• Customer Retention: Resolve customer complaints promptly and implement strategies to maintain top-tier Customer Satisfaction Index (CSI) scores.
• Workflow Optimization: Streamline service processes to minimize vehicle cycle times and ensure high repair quality.
• Compliance & Safety: Enforce dealership policies, manufacturer warranty procedures, and strict workplace safety guidelines (such as provincial occupational health and safety regulations).
• Facility Maintenance: Oversee the certification, safety, and maintenance of shop equipment, hoists, tools, and overall service department cleanliness.

• Department Leadership: Plan, direct, and evaluate the daily operations of the automotive service drive and repair shop.
• Team Management: Hire, train, coach, and motivate service advisors, technicians, apprentices, and support staff.
• Financial Oversight: Manage the department budget, analyze financial statements, review daily operating reports, and forecast monthly revenue goals.
• Performance Metrics: Monitor key performance indicators (KPIs) including Hours per Repair Order (RO), Effective Labor Rate (ELR), technician efficiency, and parts gross profit.
• Customer Retention: Resolve customer complaints promptly and implement strategies to maintain top-tier Customer Satisfaction Index (CSI) scores.
• Workflow Optimization: Streamline service processes to minimize vehicle cycle times and ensure high repair quality.
• Compliance & Safety: Enforce dealership policies, manufacturer warranty procedures, and strict workplace safety guidelines (such as provincial occupational health and safety regulations).
• Facility Maintenance: Oversee the certification, safety, and maintenance of shop equipment, hoists, tools, and overall service department cleanliness.

• Dealership
  
  Experience:
  
  Proven success working in an automotive dealership service environment, with a strong preference for prior management or assistant management experience.
• Industry
  
  Certifications:
  
  A valid provincial driver's licence with a clean driving record.
• Business Acumen:
  Deep understanding of fixed operations accounting, gross profit structures, inventory management, and technician productivity analytics.
• Technical Software
  
  Skills:
  
  Proficiency with dealership management systems (DMS) such as PBS, alongside standard automotive repair software.
• Strong Communication:
  Exceptional interpersonal and negotiation skills to confidently interact with customers, technicians, vendors, and corporate representatives.
• Problem-Solving Aptitude:
  Ability to make quick, data-driven decisions under pressure while maintaining a professional and composed demeanor.
• Educational Background: A high school diploma is required; a post-secondary diploma or degree in automotive management or business administration is highly preferred.

At UpAuto, we believe in supporting our people and creating an environment where individuals can grow and succeed.

• Competitive Compensation & Benefits: A competitive compensation package and comprehensive benefits.
• Growth & Development: A leadership team committed to personal growth, mentorship, ongoing training, and support.
• Performance & Innovation: A purpose-built business focused on driving growth and improving performance across our dealerships for the…