Senior Specialist,Donor Communications Job Halifax area,Nova Scotia Canada,Marketing / Advertising / PR

Job Title: Donor Communications Senior Specialist

Vacancies: This posting is for (1) new role

Location: Vancouver, BC | Halifax, NS | Montréal, QC | Ottawa, ON | Calgary, AB (Detailed office location information can be found by visiting this link: )

Work Model: Hybrid Work Model

Salary Band: 5 ($60,000 - $70,000 CAD)

HELP SHAPE THE FUTURE OF CANCER CARE IN CANADA

The Canadian Cancer Society works tirelessly to save lives, improve lives and drive collective action against cancer. Together with patients, volunteers, donors and communities across the country, we raise funds to invest in transformative cancer research, we provide a caring support system for everyone affected by cancer and we advocate to governments to create a healthier future for all. It takes a society to take on cancer – and the Canadian Cancer Society is leading the way

MAKING AN IMPACT

The Senior Specialist, Donor Communications will support the delivery of a nationwide stewardship program for mass audiences through the strategic development of stewardship and cultivation communications across a variety of channels, tactics, and products.

You’re a strategic thinker with a keen understanding of the donor lifecycle and how donor-centric stewardship communications can improve the donor experience, increase retention and enhance lifetime value. As an experienced digital storyteller with a passion for delivering impact, you know how to take facts and information and transform them into engaging and inspiring content to steward and cultivate donors. Your content is impeccable – flawlessly edited for style, grammar and brand alignment – but you never stop analyzing and optimizing to ensure objectives are met.

You are organized, process-oriented, excel at time management and can juggle competing priorities. A team player, you’re a relationship-builder who thrives on working with multiple stakeholders in a matrix environment.

WHAT YOU’LL BE DOING:

Collaborate in & manage the content development, execution, optimization and expansion of the national Mass Marketing stewardship program across the donor lifecycle to improve retention and support a best-in-class donor experience

Create engaging and effective content to support stewardship, cultivation, and fundraising tactics across products, segments, and channels, with a focus on digital

Support the audience stewardship strategy by customizing content for a segment-first approach, and proactively identify in gaudience-specific opportunities or gaps

Manage production and fulfillment of print communications, including monitoring inventory levels, coordinating reprints, and working closely with the fulfillment house throughout the print production process (troubleshooting and transferring data, reviewing print proofs and lives, etc.) to ensure timely delivery of print communications to donors

Manage and coordinate internal content development processes including translation, as well as providing support for the build, testing and deployment of stewardship tactics with cross-functional implementation and execution teams

Monitor stewardship communication performance analytics and contribute to the recommendation of strategies to improve engagement

Act as a team subject-matter expert on the stewardship experience, with a keen awareness and understanding of the donor lifecycle, including maintenance of internal lifecycle and communications resources

Support the strategic development and/or adaptation ofdonorcommunications for specific segments and products, with consideration for the overall donor lifecycle and experience

Support the development and implementation of new strategies to improve retention, including strategic content development and ongoing performance monitoring of new initiatives/communications

Provide creative input, review, and editing throughout the content development process across stewardship channels and programs, including direct mail, digital, and video tactics

Demonstrate project management excellence and identify opportunities to improve processes, streamline resources, and improve operational effectiveness

Build key internal relationships across CCS to support the streamlined…


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