Customer Service Sales Associate

On-site
Full-Time

Requisition #: CUSTO
001123

Description
Raise Your Glass to a New Opportunity!
Bishop’s Cellar has been providing world class wines to Nova Scotians since 2003.

As a  Customer Service Sales Associate  you will work at our award winning, boutique shop. You will provide exceptional product knowledge and excel at working in a high paced environment, while providing extraordinary customer service.

Here’s a Few Reasons Why We Love Where We Work

Competitive Hourly Rate: $17-19/hour based on experience.

Customizable Plan Options for Health & Dental Coverage (Single/Family Plan Options)

4% Matching GRRSP program

Employee Transit Allowance

Annual Health & Wellness Incentives

Professional Development Opportunities &

Education Reimbursement

Employee Discount

Service Awards & Social Staff Events

Charitable Donation Matching Program - $1,000.00 Annually + 1 Day off to Volunteer

What Your Day Will Look Like
As a  Customer Service Sales Associate , you are uniquely placed to represent the company you work for. You will be the first person a customer meets or chats with online, you will help them choose the best product for their needs, answer inquiries, and you will be responsible for providing a smooth transaction both in-store and online.

Hours:

Flexibility to work a variety of shifts including days, evenings, weekends, and holidays. Full or part-time hours available.

What You’ll Be Responsible For

Must be able to work in a fast-paced environment

Provides exceptional customer service from the moment the customer walks in the door until after the customer has left

Drives sales through engagement of customers, suggestive selling, and sharing product knowledge

Assist in receiving, preparing, and processing online curbside pick-up orders

Responding to customer questions in person and online - in a timely manner, while following standardized procedures

Deal with challenging situations and conflict resolution in a professional manner

Restock shelves, ensuring merchandise is neat/fully stocked, while maintaining the store’s cleanliness

Process customer purchases accurately and in a timely manner

Balances cash/credit transactions at the end of shift

What Will Help You Succeed
You don’t require all the listed qualifications to add incredible value to our team. If you feel energized thinking about what you could accomplish at Bishop's Cellar, we would love to hear from you.

Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding customer service

Ability to complete detail-oriented tasks in accordance with instructions

Desire to build customer relationships

Ability to multitask, adapt, and thrive in challenging/changing situations.

Effective written and oral communication skills

Willingness to accept and apply constructive criticism

Positive attitude, punctuality, and solid work ethic

Ability to self-motivate and thrive in a team environment

Must be able to stand for long periods of time

Able to lift and carry boxes of merchandise weighing up to 40 lbs.

Thirst for knowledge and a passion for wine + food

Previous wine, beer, and spirits education (an asset, not a requirement)

Must be 19 years or older. Position requires Criminal Records Check Completion.

People are at the Heart of Everything We Do
Bishop's Cellar is committed to attracting and retaining a diverse team, who values your experiences, perspectives, and unique identity. We are committed to creating and maintaining an environment that is inclusive, equitable, and welcoming.

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