Interim Customer Service Manager

Interim Customer Service Department Manager (Halifax Market)
As the frontline leader, you will oversee the day‑to‑day operations of the Front End department, ensuring sales targets, profitability, and customer service standards are met.

Responsibilities

Oversee the day-to-day operations of a Front End department within a store

Ensure the department meets or exceeds sales and profitability goals

Train and develop department associates in customer service, product knowledge, and merchandising

Ensure merchandise is stocked, displayed, and priced appropriately

Monitor inventory levels and coordinate with other departments to ensure timely replenishment

Maintain a clean and safe department for customers and employees

Manage departmental expenses and assist in budget preparation

Communicate regularly with store management and other department managers to ensure store-wide goals are being met

Identify and recruit talent to join the team

Lead, coach, and motivate colleagues to improve productivity, engagement, and retention

Maintain merchandising and operational standards

Build and lead diverse teams that foster a workplace of inclusiveness and belonging

What you bring

High school diploma or equivalent; some college coursework preferred

Previous retail management experience, preferably in a departmental or specialty store setting

Strong leadership and interpersonal skills with the ability to motivate and develop associates

Excellent organizational and time management skills

Ability to work a flexible schedule, including nights and weekends

Proficiency in basic computer skills, including Microsoft Office

Knowledge of retail operations, including merchandising, inventory management, and customer service

Ability to lift and move up to 50 pounds and stand for extended periods of time

Salary
Hiring Range: $45,000.00 – $55,000.00 per year.

EEO & Disability Accommodation
Candidates 18 years or older are required to complete a criminal background check. The company is committed to creating accessible environments for its colleagues, candidates, and customers and will provide accommodations for disabilities as needed.

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