Store Manager, Retail & Store Manager

Canadian Tire Lake Bayers Lake – Store 465

This high profile and growth-oriented Halifax store has a constructive and goal-oriented culture for the staff. Management is focused on building a high-performance team that strives for being productive and efficient in all routines, projects and customer service. The vision and culture is to have a team that truly values coaching and execution of best practices and to become recognized amongst the best in retail operations, productivity, and customer service.

The store places a focus on health & safety and our culture is fully committed to attract, retain and develop excellent employees and promoting from within. Goal-oriented individuals interested in an exciting retail career that supports their development and have a great work ethic and habits combined with a positive attitude should apply.

Position Overview :
The Store Manager contributes to success in the store by providing a consistent retail floor presence, disciplined operational leadership and direct support to the Department Managers. He/she is responsible for ensuring that the retail floor consistently meets performance expectations in terms of customer experience, retail execution, inventory accuracy, shelf presentation and routine follow-up. A key focus of this position is leading routine department operations, including hole-count management, through strong standards, coaching and accountability.

This role involves a close working relationship with the Dealer, General Manager, Senior Managers and Department Managers.

Responsibilities & Tasks:

Customer Service

• Encourages and maintains a culture that values an excellent customer experience to all customers through effective training, supervision, coaching and performance management.
• Constantly reinforces the need to prioritize customers and sets up realistic expectations on task delivery through retail metrics.
• Provides a strong floor presence and interfaces regularly with customers to assess customer experience.
• Leads by example by consistently delivers an excellent customer experience.
• Responds to formal complaints in order to maintain customer loyalty at the highest possible level.
• Maintains community relations in order to build and enhance the image of Canadian Tire.
• Holds team members accountable for providing an excellent customer experience and recognizes those who excel in it.
• Implements and follows store policies and procedures that deliver a high quality customer experience.

Operations

• Leads disciplined daily and weekly operating routines across departments and ensures routines are completed accurately, on time and to store standard.
• Develops, motivates, recognizes and holds the Management Team accountable to meet established objectives and targets for sales and profitability in their respective departments.
• Monitors and improves the productivity of the Management Team through strong communication, motivation, team building and effective scheduling.
• Plans, organizes, delegates and follows up on work and projects on the retail floor in order to achieve and measure team goals.
• Takes ownership of hole-count execution by ensuring shelf holes are reviewed, validated, assigned, actioned and followed up in partnership with Department Managers. Analyze hole-count results, inventory accuracy, valid holes, action counts and related scorecard metrics to identify trends, root causes and improvement opportunities.
• Holds the Department Managers accountable for the training and development of all staff.
• Is accountable to achieve sales goals, productivity and customer experience targets set by the Associate Dealer and/or General Manager.
• Constantly reviews processes and procedures to ensure excellent retail execution, customer experience, sales and profitability.
• Coaches and encourages Department Managers on learning new management and leadership skills. Regularly provides informal and constructive feedback.
• Helps develop and implements all store policies and procedures and spends sufficient time with Department Managers to keep them current on new store policies and procedures.
• Participates in training and ensures team members training is completed on time, as…