Automotive Counter Clerk

Overview

We are looking for an energetic, customer‑focused self‑starter to join our team as an Automotive Counter Clerk at Bumper to Bumper. The role involves both in‑store and remote customer interactions, supporting sales, inventory, and cash handling.

60 Center Street, Highway 12, Sunderland, ON, L0C 1H0

• Greet customers in person or over the phone with a positive, engaging, and welcoming attitude.
• Sell and support a diversified line of products via phone, fax, email, and in‑store, promoting private brands and eCommerce channels.
• Deliver a high level of customer service, support promotions, and upsell opportunities.
• Handle customer transactions—including sales, returns, and defectives—in a timely manner.
• Ensure customers’ parts orders are accurately filled and delivered efficiently.
• Reconcile the transaction history and drawer at the conclusion of each shift.
• Operate the store point‑of‑sale system (Parts Watch), internet, and paper catalogue to search for parts and customer accounts, and to invoice and pull orders.
• Assist with merchandising activities: maintain appearance standards, coordinate plan‑ograms, manage product presentation, inventory, signage, and initiatives to enhance the customer experience.
• Follow all policies and standard operating procedures related to cash, credit, check, refund, and return policies.
• Work with management to address customer service issues, complaints, and business opportunities.
• Contribute proactively to improvements in branch sales and profitability.
• Adhere to inventory control programs, in‑stock standards, and all operating procedures.
• Effectively communicate with all store and support centre team members, management, and customers.
• Assist with store support duties, including warehouse functions and delivery/pickup of product as needed.
• Maintain a “Never Say No” attitude and serve as an ambassador for the Bumper to Bumper brand.

• 3–5 years of automotive parts experience.
• Strong customer‑service orientation and communication skills.
• Proficiency with point‑of‑sale and inventory systems.
• Ability to work independently and as part of a team.
• Basic math and cash handling skills.

• Competitive salary.
• Comprehensive benefits and employee assistance program.
• Employer contribution to the pension plan.
• Complete insurance coverage.
• Discounts on automotive products.
• Career development opportunities.