Internal Sales Coordinator – Specialized Equipment

At SOSEQUIPMENT, we specialize in the sale, rental, and servicing of lifting and handling equipment. We offer our customers high-performance equipment and solutions tailored to their needs.

As part of our growth, we are looking for an internal sales coordinator to handle purchase requests primarily from our website, to assist customers with their projects, and to ensure the full follow-up of the sales process.

We are looking for someone who loves selling, has an excellent customer service sense and stands out for his organization, rigor and ability to manage multiple files simultaneously.

• Receiving, qualifying and processing purchase requests from the website, phone calls and emails.
• Identifying the needs of customers and advising them on the choice of appropriate equipment.
• Prepare and submit professional and personalized proposals.
• Conduct proactive follow-ups with clients to advance opportunities and facilitate the closing of sales.
• Work closely with the external representative and management to ensure a professional and efficient customer experience.

• Taking care of the sales files, from the initial request to the delivery of the equipment.
• Accompanying clients in the financing procedures and ensuring follow-up with financial partners.
• Coordinate the various stages with the relevant departments: equipment preparation, administration, accounting, transport and delivery.
• Prepare the sales brochures containing manuals, warranties, technical documents and other required documents.
• Ensure that each file is complete, compliant, and ready before delivery.
• Conduct after-sales follow-ups in order to maintain a quality relationship with the customers.

• Drafting and publishing the ads for equipment for sale on the various digital platforms.
• Keep descriptions, photos, prices and availability up to date.
• Respond to requests generated by the ads and ensure follow-ups.
• Collaborate with the marketing team to improve the visibility and presentation of the available equipment.

• Welcoming customers who come to see or buy equipment.
• Organizing visits and demonstrations in collaboration with the people concerned.
• Answering customer questions and ensuring a professional shopping experience.
• Participate in the opening of client accounts and the collection of the necessary documents.

• Perform various administrative tasks related to sales activities.
• Ensure the classification and updating of business records.
• Prepare various documents, follow-up tables and reports.
• Collaborate with the various departments to facilitate the processing of files.

• Relevant experience of at least 5 years in internal sales, sales coordination, customer service, or a similar position.
• Proficient with computer tools and easy to learn new software.
• Good command of French and ability to communicate in English with our English-speaking clientele.
• Experience in the field of industrial equipment, construction, machinery or commercial vehicles: an asset.

• A sales profile:
  You like advising customers, finding solutions, and turning an information request into a sale.
• An impeccable organization:
  You know how to manage multiple projects at the same time without losing sight of deadlines and important follow-ups.
• Rigor:
  You place importance on details, the accuracy of information, and the quality of documents.
• Proactivity:
  You don’t wait for a client to call you. You take the initiative and…