Overnight Residential Support Worker

Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

JOB SUMMARYTo work with ALL clients from The Salvation Army Halifax Centre of Hope;

To receive all entrants to the Centre of Hope in a cordial manner, whether they are Residential Guests, Visitors, Service/Delivery Personnel, Employees, other. Uphold the Policies and Procedures of the Centre in carrying out daily duties. To be a good representative of The Salvation Army Halifax Halifax Centre of Hope;

To provide a secure, clean and comfortable environment for clients, staff and all others who may attend the Centre in person or by phone, etc. in accordance with acceptable standards and in compliance with the Policies and Procedures of the Centre;

To work as a member of the team at Halifax Centre of Hope, supporting the total ministry that occurs there.

POSITION OBJECTIVES and RESPONSIBILITIES Service Responsibilities:

Ensure support congruent with the Centre of Hope’s (COH) Mission, Vision and Values.

Work in accordance with COH policies, procedures and philosophy of practice.

Work in collaboration with other Shelter Staff within HRM. (Example: Metro Turning.)Advocate with community agencies to ensure that the needs, barriers and Complete and maintain records, assessments, daily statistics and files, and ensure confidentiality is protected.

Commit to the development of COH projects and activities and participate in internal committees.

Provide a supportive environment and foster a therapeutic milieu that promotes empowerment.

To maintain building security at all times during each shift.

To utilize the camera security system (including the Panic Alarm) and to assist with the maintenance of building security, reporting any functional problems to The Residential Coordinator.

To provide Emergency/Fire procedural coverage as required under the Fire Plan with additional responsibilities in the absence of the Fire Coordinator.

To provide active security checks during evening and night shifts according to policy standards.

Perform other duties a required;

Client Needs:

Distribute medication during assigned times making sure to log all exchanges;

To clear and lock dorms by 8:00 amTo distribute mail to residents, keeping privacy and security issues in mind when handling mail.

Intake of Clients after hours with completion of appropriate documentation.

Administer the meal tickets for clients

Desk Maintenance/Cleaning To clean the front desk area including floors, windows, etc. daily and/or as needed.

To keep the front desk area, Hub and offices therein neat and tidy and free from clutter.

To provide spot cleaning care for all traffic/common areas (entrances hallways, stairs, etc.) when no regular cleaning staff is available.

To launder towels when no regular cleaning staff is available.

To clean “special accidents” (e.g. client being sick, plumbing leak, something broken etc.) when no regular cleaning staff is available. (particularly in washrooms)
Ensure all items or equipment required for operation of the desk is present and in working order at the end of shift.

Arrange for transport of donations to the 2nd floor

Log all donations in the donation’s logbook

Administration

Be familiar with the Policy and Procedures manual especially as it relates to your duties and area of responsibility;

To answer telephone; direct all calls to proper person

To ensure that the TV is off, and no activity takes place in…