Regional Operations Manager - Alberta & Atlantic

Regional Operations Manager - Alberta & Atlantic Canada

About the role

Uride is hiring a Regional Operations Manager to oversee operations across our cities in Atlantic Canada and Alberta. You’ll focus on maintaining consistent marketplace performance, optimising the balance between supply and demand, and ensuring a reliable rider and driver experience across existing cities. This role is execution-driven, with a strong emphasis on operational discipline, reporting, and continuous improvement.

What you'll do

• Own the P&L and day-to-day operational performance across Atlantic markets, ensuring stability, reliability, and service quality.
• Be the face of Uride in the local communities that you oversee for drivers, riders, municipalities, and partners.
• Monitor and manage key marketplace metrics such as ride volume, fulfilment rate, cancellations, and driver utilisation.
• Maintain a healthy supply-demand balance through ongoing driver engagement, retention, and performance management.
• Proactively identify inefficiencies and implement process improvements to optimise performance.
• Partner with Customer Support to manage escalations and improve rider and driver satisfaction.
• Work with Marketing to support ongoing campaigns and demand consistency.
• Ensure adherence to company policies, service standards, and regional regulatory requirements.
• Conduct regular market reviews and provide clear, data-backed recommendations to leadership.
• Travel within the region as needed to support operations and maintain local visibility.

Qualifications

• 5–7 years of experience in operations, ideally within a marketplace, ride‑sharing, logistics, or transportation environment.
• Strong experience in business operations reporting and performance tracking.
• Advanced proficiency in MS Office, especially Excel (data analysis, reporting, dashboards).
• Proven ability to manage ongoing operations across multiple locations or business units.
• Strong analytical and problem‑solving skills with a data‑driven mindset.
• Excellent communication and stakeholder management skills.
• Ability to work independently in a remote, fast‑paced environment.
• Valid driver’s licence and willingness to travel within Atlantic Canada.

Nice to have

• Experience in ride‑sharing platforms or ground passenger transportation.
• Experience managing driver or field‑based work forces.
• Exposure to regulatory or compliance requirements in transportation.