Operations Dispatcher

Select how often (in days) to receive an alert:

Date: 20 Jul 2026

Location:

North York, ON, CA, M3B 2S9

Posting Date:
Hours of Work: [[hours

OfWork]]
Job Code: 1270
Location: 552 - North York
Bargaining Unit: No
Reports to: Manager Dispatch

The dispatcher will be responsible to maintain collaborative partnership with internal and external stakeholders to streamline stages of operational route management. This role will work in close partnership with management, couriers, sales, call center, dock team, and external customers to effectively manage the daily workflow while providing a positive customer experience. This includes real time resolution i.e.) paging cases and emails for deliveries and pickups, time extension and shipment resolution.

• Work closely with drivers and managers to ensure all service commitments are appointed to the appropriate routes and when required liase with the two parties to meet daily performance objectives
• Authorize drivers request to leave territory
• Solve problems for the drivers on route including contacting customers and terminal managers to facilitate positive customer experience
• Page drivers to gather relevant investigative facts to validate service concerns generated via emails from management, call center and sales for delivery and pickup identified by customers
• Monitor systems and ensure drivers are connected to network as well drivers are not showing in alerts
• Collaborate with management to re-allocate service commitments such as pickups and load balance drivers’ routes when required
• Cross functional communication within dispatch department
• Maintain database and generate reports requested by operations management

Partial Completion of High School

• 1 year experience within a dispatch role, Logistics and/or Supply Chain operations
• 1 year experience using Sales Force & CCD system

• Computer Operations Standards and Procedures
• Operations Management

Language Requirement: There are no language requirements for this position.

Working Conditions: Office Environment
Salary Grade: Grade 6

Final date to receive applications:

In order to be a eligible to apply for a position, an employee must have:

• Satisfactory performance in their current role to be considered.

Employees must notify their immediate manager when they apply for a position.

Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

All employees who are eligible to apply for a position will be considered. Only the most qualified candidates will be selected for interviews.

Job Segment: Operations Manager, Call Center, Logistics, Transportation, Operations, Customer Service