Customer Compliance Specialist Job Halifax area,Nova Scotia Canada,Transportation

Essential Duties and responsibilities

Plan, build, and optimize customer loads, including multi-stop shipments, truck utilization, and appointment scheduling to meet service requirements efficiently.

Select, tender, and coordinate loads with carriers in accordance with routing guide compliance, while maintaining strong working relationships with carriers and brokers.

Manage transportation execution by tracking loads against key milestones, obtaining carrier status updates and required documentation, and communicating timely updates to relevant stakeholders.

Ensure compliance with customer requirements by interpreting and communicating vendor and routing instructions to carriers to prevent fines, fees, and service failures.

Support cost-effective operations by adhering to freight budgets, evaluating decisions that impact freight spend, and reviewing freight payment discrepancies and accessorial charges to determine appropriate next steps.

Identify risks to successful load execution, recommend practical solutions, and monitor key performance indicators (KPIs) to drive continuous improvement in transportation performance.

Utilize, maintain, and update standard operating procedures (SOPs), provide on-call or holiday coverage as required, and perform additional logistics-related tasks and activities as assigned.

Assume full accountability for on-time fines and associated deductions issued by customers and manage the carrier recovery processes for valid claims

Validate all on-time fine claims to ensure accuracy and legitimacy prior to processing

Prepare and distribute weekly and monthly retail and food service on-time scorecards to relevant stakeholders

Qualifications

Bachelor’s Degree in Supply Chain Management or related field or 2+ years of relevant experience

Professional carrier-facing experience is highly preferred

Transportation management experience (TL, LTL, and/or IM)

Experience with supply chain software (Blu Jay/E2 Open TMS and JD are considered assets)

Advanced computer skills, including proficiency with Microsoft Office Suite

Strong interpersonal skills with the ability to influence others without hierarchical power

Proven problem-solving abilities and competency in presenting recommendations

Team-oriented, values collective effort in solving issues

Excellent communication skills to engage with internal and external stakeholders

Customer-focused, puts our customers at the forefront of decisions

Salary Transparency: High Liner Foods’ compensation offerings are founded in a pay-for-performance philosophy that recognizes individual and team performance. The typical hiring range for this position is from $75,000 - $85,000
; the base pay is offered based on a variety of factors including geographical market location, and may vary depending on job grading practices, job-related knowledge, skills, experience and internal equity factors. As part of our total rewards offering, employees may be eligible to participate in an annual short-term incentive program [and long-term incentive program] (for Dir+) subject to program eligibility requirements.

AI Disclosure: We use an AI-assisted note-taking tool during our conversations to help us stay fully present and engaged. If you are uncomfortable with this for any reason, please let us know, and we will turn it off. Please be assured that all applications are reviewed by a human, and hiring decisions are made by our team based on a variety of factors, including skills, experience, and overall fit for the role.

Vacancy Status: Current Vacancy

Current employees please note: this position is referral bonus eligible! See our policy for more details.

What's in it for you?

Join High Liner Foods for a career where you shape your path, backed by great benefits, flexible work, and a culture of diversity, innovation, and sustainability. Immerse yourself in opportunities to make a real impact and grow with us in our mission to nourish lives. Start your adventure where endless possibilities to thrive together await.

Competitive Salary

Heath, dental & vision coverage

Pay for performance incentives

Employee & Family assistance programs

Wellness Programs

Retirement Planning

Supplemental…