Team Leader (Operations Supervisor

Position: Team Leader (Operations Supervisor)
(IDL), a global leader in third-party logistics, combines entrepreneurial spirit with a dedication to operational excellence. We were founded in Orgon, France in 2001. With a global workforce of over 38,000 experts and 84 million square feet of facilities across over 400 sites, we're transforming logistics--and this is just the beginning!

As we aim to accelerate growth in Canada, we are actively seeking a Warehouse Team Leader to support our growth at our new Halifax, NS location.

About the Role
We are seeking a results-driven Warehouse Team Leader to oversee daily operations within a fast-paced 3PL distribution environment. The ideal candidate brings prior experience working at Amazon, with a strong understanding of high-performance warehouse standards, lean processes, and productivity metrics.

As a frontline leader, you will supervise associates, drive operational excellence, and ensure safety, quality, and service targets are consistently met.

Key Responsibilities
Operations & Team Leadership

Supervise and lead a team of warehouse associates (e.g., picking, packing, shipping, receiving)

Assign daily tasks and monitor workflow to meet productivity and service level agreements (SLAs)

Drive performance through coaching, feedback, and accountability

Lead daily shift huddles and communicate key operational updates

Performance & Productivity Management

Track and manage KPIs such as:

Units per hour (UPH)

Order accuracy

On-time shipping

Implement continuous improvement initiatives using Lean and Amazon-style best practices

Identify bottlenecks and optimize processes to improve throughput

Health & Safety Compliance

Enforce compliance with the  Ontario Occupational Health and Safety Act (OHSA)

Promote a strong safety culture on the warehouse floor

Conduct safety audits, incident reporting, and corrective actions

Ensure proper use of equipment and PPE

Employee Engagement & Relations

Foster a positive, inclusive, and high-performance team environment

Address employee concerns and resolve conflicts promptly

Support attendance management and progressive discipline in line with company policy and Ontario regulations

Recognize and reward strong performance

Training & Development

Train new hires on warehouse processes, systems, and safety standards

Cross-train associates to ensure operational flexibility

Mentor team members for career growth and advancement

Warehouse Systems & Technology

Utilize Warehouse Management Systems (WMS), RF scanners, and reporting tools

Leverage experience with Amazon systems/processes (e.g., rate tracking, workflows, standard work)

Ensure accurate inventory handling and system updates

Qualifications
Education & Experience

High school diploma required; post-secondary education is an asset

Mandatory:
Previous experience working at Amazon (warehouse or fulfillment center)

2–5 years of experience in warehouse operations, logistics, or distribution

1–3 years of leadership or supervisory experience

Skills & Knowledge

Strong understanding of high-volume, fast-paced warehouse environments

Proven ability to manage productivity metrics and KPIs

Familiarity with Lean principles and continuous improvement

Knowledge of Ontario health & safety regulations

Experience with WMS systems and RF technology

Strong leadership, communication, and problem-solving skills

Working Conditions

On-site role within a warehouse environment

Requires standing, walking, and occasional lifting

Exposure to varying temperatures depending on warehouse conditions

Results-driven and performance-oriented mindset

Strong leadership and team development skills

Ability to thrive under pressure in a high-volume operation

Adaptability and continuous improvement focus

Attention to detail and operational discipline

What We Offer

Competitive salary and performance incentives

Career growth opportunities within a growing 3PL organization

Fast-paced, dynamic warehouse environment

Compensation:

$26-28/hour

Health Benefits:

effective as of hire date

Retirement Plan: effective as of hire date

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