Receptionist and Admin Clerk

Main duties of the job

The post-holder will be working with the rest of the team at Beechwood Medical Centre. The role is an afternoon role working in the administration office dealing with patients on the telephone. The hours are quite specific in order to cover the site for all of the hours we are open. If you have worked in General Practice or primary care before that would be useful but it is not essential;

all of the training will be given.

Key responsibilities

• Carry out administrative duties associated with working in a busy General Practice.
• Deal with all patients and visitors to the practice in face‑to‑face and telephone environment.
• Book, change and cancel appointments for patients in line with current arrangements.
• Deal with prescription requests, patient registrations, patient signposting and carry out duties as requested by the Practice Operations Manager, Business Manager or Partners.
• Support the practice operationally, including ordering, room allocations, photocopying, post management and other general reception and admin duties.

• Monday 1.00pm – 6.30pm (5.5 hours)
• Tuesday 1.00pm – 6.30pm (5.5 hours)
• Thursday 1.00pm – 6.30pm (5.5 hours)
• Friday 1.00pm – 6.30pm (5.5 hours)

Total weekly hours: 27.5. You must be able to work these hours, although we will have a small degree of flexibility.

• Educated to GCSE level or equivalent
• IT or admin qualification at NVQ level III or above
• RSA level II or equivalent

• Experience of working with the general public
• Experience of working in a healthcare setting
• Experience of working with vulnerable people
• Experience of working in general practice/primary care

• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Excellent interpersonal skills
• Problem‑solving & analytical skills
• Ability to follow policy and procedure
• Competent in the use of Microsoft Office and Outlook
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Ability to work under pressure

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.