Patient Advisor

We are looking for an enthusiastic person to join our reception and administration team to work Monday - Friday, and Saturdays on a rota, initially 25 hours per week between the hours of . Cover for sickness and holidays when required.

You will be part of a team delivering high quality reception and admin support for our busy GP Practice. We are looking for someone with exceptional customer service skills, a good degree of IT literacy, excellent telephone manner, self motivation and confidence in dealing with members of the public. You will be the first point of contact for all patients and visitors.

You will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients and visitors as required.

To act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.

Plane Trees Group Practice is a busy GP practice based in North Halifax, delivering general medical services to its registered patient population of 9300 patients. We are a team of 7 GPs, 1 Advanced Clinical Practitioner, 3 Practice Nurses, 1 Health Care Assistant, 6 Reception, 5 Admin and 2 Management staff. We work closely with our neighbouring practices delivering additional clinical services as part of North Halifax PCN.

Plane Trees Group Practice aims to provide excellent patient care in a happy working environment which values practice and personal development, respects people and is based on achievable and realistic goals.

The practice will offer a wide range of training and development opportunities, NHS pension, private healthcare plan and uniform.

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.

Have a thorough knowledge of all Practice policies and procedures.

Work in accordance with written protocols.

Maintain electronic filing systems and carry out data input.

Photocopying, shredding and other administrative duties as required.

Management of data in accordance with the practice patient information system.

Provide an effective and efficient reception service.

Inform and support patients to make choices with regards to their health care.

Refer and direct patients to appropriate services available.

Record and deliver appropriate messages as necessary and as directed.

Maintain practice email account.

Make use of information technology systems available within the practice.

Follow systems for data security and protection.

Identify and report potential problems and deficiencies of the computer system.

Have working knowledge of telephone system and other related equipment.

Attend and contribute to staff meetings.

Identify own training and personal development needs and process applications according to Practice policy.

Ensure building security have thorough knowledge of doors/windows/alarm.

Be familiar with and adhere to Practice policies and procedures ensuring that Patient confidentiality is maintained at all times.

Undertake such other duties, agreed through consultation, as are commensurate with the grade and job title of the post required from time to time by management.

A good attitude and positive action towards Equality Diversity & Inclusion creates an environment where all individuals can achieve their full potential. Creating such an environment is important for three reasons it improves operational effectiveness, it is morally the right thing to do and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work…