Contract Administrator

We are recruiting for a Contracts Administrator to join a busy service and business support function. This role is key to maintaining and managing service contracts across a varied customer base, from single-site customers to large key accounts, while delivering excellent customer service and accurate administration.

Benefits

* Pension plan

* Life assurance

* Employee Assistance Programme (family cover)

* 25 days holiday (increasing to 26 after 5 years) plus bank holidays

* Medicash healthcare scheme

Key Responsibilities

* Review, amend, and renew service contracts, including purchase order management where applicable

* Maintain accurate service contract and system data records

* Prepare new service contracts, quotations, and related documentation

* Promote additional value-added services to support growth of the service contract database

* Support service contract preparation, including quotations, tenders, correspondence, and customer communications

* Provide internal support for key customer accounts where required

* Maintain warranty and extended warranty records following new equipment sales

* Resolve and close customer queries and complaints related to service contracts

* Work collaboratively across teams to support service delivery and customer satisfaction

* Complete ad-hoc administrative tasks as required

Key Performance Indicators

* Service contract database value

* Contract lead generation, renewals, and conversion rates

Skills & Qualifications

* Experience in service contract or customer database administration

* Strong customer-focused approach with a polite and professional manner

* Excellent attention to detail and accuracy

* Strong communication skills at all levels

* Financial awareness

* Good IT literacy

* Ability to work well in a team environment

* Minimum of 5 GCSEs including English and Mathematics