West Yorkshire
Listed on 2026-10-18
-
Business
Customer Success Management
Working in our busy town centre office you'll train as an insurance adviser and gain a fundamental understanding of the insurance industry as well as the numerous products that Caravan Guard provide.
You'll study towards industry recognised qualifications and complete industry relevant assignments and projects under the guidance of your team leader, the training manager and Calderdale College.
Upon successful completion you'll have the knowledge and skills required to help you progress and build a happy and rewarding career at Caravan Guard, as well as the option of working towards further industry recognised qualifications.
The role will comprise:- Delivering a brilliant service and experience to our customers
- Promoting and selling the Caravan Guard brand and policies
- Cross selling and up selling additional products
- Amending and renewing policies for existing customers
- Liaising with the claims department on claims queries
- Providing assistance on projects if requested
- Excellent communication skills, both verbal and written
- A friendly customer service focused personality
- Basic computer literacy
- The ability to work within an expanding team
- Drive to learn new skills and develop existing skills
- A flexible and professional approach to work
- GCSE Maths and English (or equivalent e.g. NVQ) grade C or grade 4 and above
- Once Apprentice program completed, progress through our 10 Adviser bands with earning potential up to £35,292 (£31,278 salary plus £4,014 profit share in 2025)
- Industry recognised qualifications
- On the job experience and exposure
- Annual company profit share (£4,014 in 2025)
- Pension contributions of up to 8%
- £500 for recommending a successful new employee
- Attendance award (up to £200 a year)
- Loyalty reward (£25 for each year, e.g. £100 after four years' service)
- Financial support and encouragement to achieve insurance qualifications
- Ongoing training and development programme
Our culture and values underpin how we go about achieving our success. We live these values in our day-to-day roles, making Caravan Guard a great place to work and a great company for our customers to deal with.
Do the right thing
We nurture trusting relationships by being fair, open, honest and doing what we say we will
Think simple
We think creatively to make things better
Care completely
We care passionately about our colleagues, customers, partners and charities
Serious fun
We are professionals doing an important job but never forget to embrace fun
Brilliant customer experiences
We leave our customers feeling understood, reassured and impressed
Do the right thing
We nurture trusting relationships by being fair, open, honest and doing what we say we will
Think simple
We think creatively to make things better
Care completely
We care passionately about our colleagues, customers, partners and charities
Serious fun
We are professionals doing an important job but never forget to embrace fun
Brilliant customer experiences
We leave our customers feeling understood, reassured and impressed
Do the right thing
We nurture trusting relationships by being fair, open, honest and doing what we say we will
Think simple
We think creatively to make things better
Rated Excellent by customers
Reassuringly good cover from a global insurer
Award winning company
Safe and secure online quotes
A trusted family business since 1995
Highly rated claims service
Member of the National Caravan Council
Heart Research donation for every paperless policy
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).