Key Account Coordinator

This position has now been filled. Thank you for all our applicants

Join our vibrant Quick Plus team in our fast paced Halifax office. We’re looking for a diligent individual who can provide top level day to day service to our major accounts.

Answer dedicated landline and deal with all enquiries, queries, orders, off hires and breakdowns.

• Deal with all traffic coming through the dedicated email address.
• Source kit for orders by liaising with relevant depots.
• Process orders and off hires
• Maintain shared spreadsheet.
• Follow breakdown procedures and keep the customer informed of the current status.
• Make daily pre-delivery, delivery and diary calls to ensure smooth transition from enquiry to off hire.
• Key accounts orders to be processed in accordance with their procurement procedures using their portals where relevant.
• Maintain & build great customer relations via a seamless service.
• Help with ad hoc duties and willingness to work flexibly.

The ideal candidate will have:

• Great interpersonal skills and a desire to provide excellent customer service.
• Excellent communication & organisational skills with an ability to multitask.
• Ability to work well under pressure and within time constraints.
• Excellent telephone manner & written skills to ensure a high standard of customer service is maintained.
• IT skills with knowledge of Microsoft applications
• Flexibility on changes to processes when & where applicable
• Previous HDC experience may prove to be an advantage.

Feel you’ll be a great fit for this role? Get in touch with our Business Development Director, Chris Firth: