Resident Liaison Officer - Regeneration

Are you an experienced customer service professional within the housing regeneration sector? Approach Personnel are proud to be partnered with a regional housing regeneration contractor, who are currently looking to appoint a Resident Liaison Officer on a permanent basis to oversee a project across the Halifax area. As a Resident Liaison Officer, you will be responsible for overseeing the full customer journey, from pre‑start visits and resident profiling through to day‑to‑day communication, complaint handling, and post‑completion aftercare.

• Competitive basic salary based on your experience.
• Car allowance.
• Access to an employee discount portal.
• Buy & sell holidays.
• Shares in the business with tenure.

• Prior experience in a customer service role in either new build housing or housing regeneration programs.
• An organised, proactive and confident individual.
• Strong communication and administration skills.
• Ideally, prior use of Microsoft Office & Easy Bop.

• Managing resident relationships, building trust with tenants and homeowners, addressing concerns, and maintaining positive communication throughout the project.
• Handling complaints and resolving issues.
• Coordinating access to properties, arranging appointments for contractors to enter homes safely and conveniently.
• Supporting vulnerable residents, identifying residents who may need additional assistance, such as elderly tenants, disabled residents, or families with special needs.
• Monitoring customer satisfaction, gathering feedback and helping improve service delivery and resident experience.