Customer Service Advisor

Overview

We are actively looking for six personable and customer‑oriented individuals to join our Halifax team as Customer Service Advisors. In this role you will provide excellent customer service to our residents, answering inquiries, resolving complaints, and ensuring all interactions are handled professionally and efficiently.

The interview assessment centre is scheduled for Friday 3rd July 2026. Successful candidates can expect to begin work on Monday 10th August 2026. The Final date to receive applications is Monday 22nd June 2026; we may close submissions earlier if we receive enough applicants.

We are one of the largest housing associations in the North of England, managing over 38,000 homes. As a non‑profit organisation, any money we make is reinvested into the company for the benefit of our residents and local communities.

We are committed to having a diverse and inclusive workforce. We welcome applications from candidates with any of the nine protected characteristics and are proud to be a Disability Confident employer. Further information can be found at Equality and Diversity – Together Housing Group.

• First point of contact for customers, handling inquiries via phone, e‑mail and social media.
• Respond promptly to customer questions and provide accurate information about services and policies.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Log customer interactions and maintain accurate records.
• Coordinate with other teams and departments to escalatete and resolve customer issues.
• Provide guidance and support to customers regarding their housing needs and options.
• Maintain a positive and professional attitude when dealing with challenging customer situations.

• Excellent communication and interpersonal skills.
• Strong customer service skills and a genuine desire to help others.
• Ability to handle customer complaints and difficult situations with empathy and professionalism.
• Personal resilience when dealing with challenging situations.
• Good problem‑solving skills and the ability to think on your feet.
• Attention to detail and the ability to maintain accurate records.
• Ability to work effectively both independently and as part of a team.

• Starting salary of £27,510
• 27 days holiday (rising to 32 over 5 years of service) + bank holidays.
• The role is fully office‑based for the first 14 weeks while training is completed. After successful completion, hybrid working may be considered with 60% home‑based and 40% office‑based (typically two days per week in the office).
• 37‑hour workweek with a dynamic rotating schedule featuring three shift options: 8:00‑16:00, 9:00‑17:00, 10:00‑18:00. Shifts are scheduled in advance and may adjust to support operational needs.
• Attractive pension scheme – Local Government Pension Scheme (LGPS).
• For the full range of our award‑winning benefits, click on the Employee Benefits Link.
• When you begin this role on Monday 10th August 2026, you will need to undergo a mandatory 4‑week training period during which full availability is crucial.

THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay.

Due to the nature of the role involving work with vulnerable members of society, this post is subject to a full criminal disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.