Call Centre Advisor

Job title: Call Centre Advisor

Department: Sopp+Sopp, First Response Team

Location: Halifax – office based, must be within commutable distance.

Hours:

• 37.5 hours/week – 07:00–15:30 Monday to Friday and 1 in 2 Saturdays or Sundays

The role includes a 6‑8 week training programme; first six weeks working 09:00–17:00 Monday to Friday.

Salary: £26,228 pro‑rated based on hours

Work in a 24/7/365 Contact Centre handling a high volume of inbound calls, delivering exceptional customer service and assisting with administrative tasks and emails to support operations.

• Receive a high volume of inbound calls from customers and third parties.
• Use Activate Groups bespoke software and databases to accurately record information.
• Work within agreed Customer SLAs and personal KPIs.
• Collaborate with other teams across the business.
• Communicate with other companies as necessary to resolve queries.

• Focus on the customer
  :
  Take personal responsibility for delivering exceptional customer service.
• Adapt to change
  :
  Look to the future, understand and adapt to changes and improvements in the way you work.
• Solve problems
  :
  Take a proactive approach to issues, with a great understanding of systems and processes.
• Take ownership
  :
  Deliver on commitments, do what you say you will, and don’t let others down.
• Ability to handle high volume of calls daily.
• High attention to detail.
• Proficient in use of software packages.
• Experience working in a target‑driven environment preferred.
• Ability to multi‑task.
• Previous experience in a Call/Contact Centre or Customer Support role preferred.
• Comfortable with a fast‑paced and changing environment.

• 33 days holiday (including bank holidays)
• Quarterly bonus scheme
• Personal health cash plan – claim back the cost of things like dentist and optical check‑ups
• Enhanced maternity / paternity / adoption / shared parental pay
• Life assurance: three times basic salary
• Free breakfasts and fruit
• Birthday surprise for all