Corporate Receptionist

Join to apply for the Corporate Receptionist role at Mitie Cleaning & Hygiene Services.

Hourly: £12.71, 40 hours per week

Availability required:
Monday to Friday 7am - 4pm

Reporting to:
Regional FOH Lead

As a Lobby Ambassador (Corporate Receptionist), your mission is to craft a seamless 5‑star experience for every visitor and colleague and support the proactive management of the workspace. With a blend of exceptional service and meticulous attention to detail, you’ll ensure every interaction leaves a lasting impression. You will enjoy being the host with the most, spending time on your feet in the lobby areas, and truly making the space your own.

You will understand and enjoy the art of service, and be a true professional.

• Warm Welcomes:
  Host, greet and assist all visitors and colleagues with a professional, concierge‑level approach.
• Meeting Rooms:
  Set up and reset meeting rooms and event spaces to specified layouts.
• Efficient Check‑ins:
  Manage visitor check‑ins and check‑outs, ensuring smooth access and departure processes.
• Technical Support:
  Provide first line response to Audio Visual queries from colleagues arising from LBG IT/AV equipment installed in meeting rooms.
• Queue Management:
  Proactively manage queues to streamline arrival and departure experiences.
• Facility Coordination:
  Support facilities management and the wider FOH team to proactively manage the workspace, ensuring compliance and maintaining high service standards.
• Lobby Excellence:
  Oversee the lobby environment, coordinating with housekeeping, catering, and other departments to uphold agreed standards.
• Escorting:
  Connecting our visitors with where they need to be in the building.
• Security:
  Be vigilant at all times, to keep our colleagues and visitors safe.

• Professional Conduct:
  Maintain a high level of professionalism, adhering to company policies and procedures.
• Effective Communication:
  Address and resolve visitor and colleague requests efficiently, ensuring clear and timely follow‑up.
• Routine Checks:
  Perform floor walks and service audits, logging any necessary work orders.
• Visitor Engagement:
  Build rapport with frequent visitors, keeping the team informed about their preferences.
• Local Expertise:
  Provide comprehensive information about local attractions, services, and events.
• VIP Services:
  Ensure VIP guests receive exceptional service and satisfaction.
• Query Management:
  Triage and respond to colleague queries via various platforms, referring them as needed.
• Visible Support:
  Act as a tangible and accessible point of service for all inquiries.
• Team
  
  Collaboration:
  
  Work closely with client's workplace experience teams to support their initiatives, activities and events.

• Experience:
  
  Minimum 2 years in high‑end hotels, prestigious corporate workplaces, or premium hospitality.
• Communication
  
  Skills:
  
  Exceptional verbal, written and interpersonal skills.
• Presentation:
  Immaculate grooming and personal presentation.
• Technical Proficiency:
  Skilled in Outlook, Word, Teams and Chrome; experience with visitor management tools such as Condeco.
• IT:
  Ability to handle a high volume of queries over different platforms.
• Customer Service: “How can I help” mindset – aligned with that of a 5
  * hotel.

Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritization and personal organisation.

Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle, including: virtual GP, salary finance, a flexible benefits platform (Choices), high‑street discounts via MiDeals, cycle‑to‑work scheme, life cover, save‑as‑you‑earn scheme, and a Mitie Matching Share Plan. Employees also receive Mitie Stars for recognition and potential prizes.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments, please let us know by email.

Since 1987, Mitie’s 76,000 employees have been maintaining companies globally, and we are the UK’s leading facilities management and professional services company.

Join our Mitie Team – together our diversity makes us stronger.

Apply Now